yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
results-driven, quality-oriented leader eager to contribute human resources expertise, as well as dynamic management, team-building and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational and revenue performance.
ø offer progressive experience in operations and human resources management, with comprehensive background in streamlining workflow and optimizing business activities through strategic planning.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management, staff, clients and external contractors.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.
ø demonstrate initiative by analyzing, creating and executing procedures to eliminate redundancy, accelerate output, and minimize expenses.
recent career achievements
ø improved accuracy from 98% to 99.5%, reduced overtime by 50% and reduced safety incidents by 70% at advance auto parts.
ø boosted performance from 60% to 95%, on standard time from 50% to 90% and accuracy from 92% to 98% in 3 years at ross distribution center.
ø improved associate retention from 50% to 75% at kohl s through proper training and communication.
advance auto parts commerce circle, kutztown, pa 2008
contributed dynamic leadership skills in managing 67-member team of supervisors and associates.
maintained full accountability for the effective administration of the selection of parts shipped to stores daily, utilizing rf scanners, voice and pick the light systems. wms system as400.
ross distribution center, carlisle, pa 2005-2008
directly managed, mentored and motivated 5 supervisors and 125 hourly associates, playing an instrumental role in the development of top performing team members.
applied sharp business acumen toward defining and implementing policies to boost overall operational performance and employee productivity, efficiency and safety, by collaborating directly with supervisors and conducting daily floor walks.
proficiently wrote job procedures, and worked with and implemented engineered standards, vital to supporting enterprise-wide operations.
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kohl s department stores, lancaster, pa 2000-2004
assistant store manager/personnel and operations
spearheaded diverse human resources management activities ranging from staffing, training and performance evaluation to benefits administration, workflow planning and policies/procedures development.
conducted comprehensive review and analysis of monthly p & l statements and made adjustments when needed.
steered daily building operations including maintenance, housekeeping, shipping and receiving, overnight stock and ad set team, and pos staffing, demonstrating exceptional prioritizing and multitasking abilities in achieving goals and timelines.
boscov s department store 1989-2000
hard lines coordinator/assistant manager, lancaster, pa (1999-2000)
strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.
successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
collaboratively worked with dept. managers to set, achieve and exceed weekly sales and credit goals while ensuring that their staff was committed to customer service.
shipping/receiving manager, york, pa (1997-1999)
supervised the unloading and sorting of merchandise trailers and coordinated the timely completion of inter-store transfers, exhibiting detail orientation and organizational skills.
prior positions with company (1989-1997)
promoted from department manager to area manager, with accountability for managing 15-member team.
ensured staff members are properly educated on all facets and phases of training programs and company policies and procedures on customer service.
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