~ Detail-focused and motivating professional eager to contribute Instructional Design talents toward collaborating with a dynamic employer to meet Training & Development needs. ~
Significant experience in instructional design, technical training, course development, and resource coordination; equally proficient in creating online and instructor-led training materials, courses, modules, and programs.
Excellent project management, communication, team-building, and presentation skills.
Adept at designing, developing, and precisely aligning training strategies with specific business needs, assessing and monitoring effectiveness, and implementing modifications as necessary.
Extensive experience in working with Subject Matter Experts to obtain training content.
Proven strengths in leveraging Web-based techniques and interactive learning strategies.
- Attended Langevin s Train the Trainer seminar.
Tiara Designs LLC, 2003 to Present
Founder / Art Director
Founded and operate greeting card company serving 1,000+ retail stores including Anthropolgie (Urban Outfitters, Inc.), Paper Source, Saks Fifth Avenue, and Fred Segal; concurrently license products to Target, Groupe Editor, and Sunrise Greetings of Hallmark.
Led company to earn nominations for nine prestigious Louie Awards, and received six awards and recognition as runner-up for Card of the Year, (industry s top design honor).
Spearhead staffing, art direction, product design and development, manufacturing, marketing, and management of 50+ independent sales representatives.
Steadily grew sales from $57K to $164K in three years.
Oversaw sales strategy and booth design for National Stationery trade show.
Chase / Bank One, 2000 to 2003
Demonstrated polished leadership and communication skills in effectively delivering policies, procedures and technology staff training programs.
Leveraged significant technical acumen to develop course curriculum, determine instructional design, create teaching materials and aids, and facilitate training nationwide during company-wide computer conversions.
Exhibited excellent public speaking/presentation skills in a classroom training environment.
Developed instructional materials, teaching aids, user guides, and troubleshooting manuals essential to maximizing personnel development success.
Collaborated with managers and peers to analyze and effective determine training needs.
Partnered with Subject Matter Experts regarding new policy and procedure via ADDIE model.
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Professional Experience continued
Mattel Inc., 1994 to 2000
Consumer Relations Supervisor
Continually advanced through a series of promotions based on outstanding performance, dedication, work ethic and results; earlier role includes Trainer.
Relied upon to oversee consumer relations and satisfaction for Mattel brands in North America, directly managing 35 representatives and indirectly supervising 210 employees.
Strategically partnered with Pleasant Company, Barbie Collectibles and Mattel Media call centers to ensure seamless customer relations efforts.
Exercised strong versatility to train and develop employees, maintain budgets, and resolve consumer complaints.
Launched consumer relations divisions for Mattel, Arco, and Tyco following relocation to Fisher Price facility.
Additional experience includes employment at Eau Claire Academy in Eau Claire, WI, assisting, guiding and supporting adolescents in life skills development.
Bachelor of Fine Arts Degree, University of Wisconsin - Eau Claire, WI, graduated Cum Laude
Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Microsoft Office Suite
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