career objective                              

 

award-winning, results-oriented it professional seeking to leverage extensive technical understanding as well as analytical, project management, and leadership abilities in support of profitability and productivity.

 

profile                                                

 

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous projects with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen.

ø  visionary technologist; communicates on both business and technology issues, bridging the comprehension gap between pure business and technology people; frequently serve as go-to person for either business or technical problem resolution.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.

 

core competencies

corporate vision & mission	multilingual communications	client relations
strategic planning & initiatives	iso9001 standards	business transformation
ramp-up management	team leadership & training	vendor & contract negotiations
high-profile data processing	customer service	scheduling & timetables
mission-critical solutions	problem resolution	policy & procedure development

 

accomplishments                              

 

  awarded for excellence in leadership, with proven capacity to recruit, build and lead loyal groups, forming powerful, self-contained engineering centers; hand-picked to supervise sensitive projects and improve management-employee collaboration.

  recognized as key contributor for excellence in delivering carrier-grade software and 55 new features targeting millions of end users to fortune 100 customers including verizon, at&t and sprint, while transforming skill, timeline, and quality challenges into effective engineering processes and optimized organization.

  nominated and served as lead manager for delivering next generation mobile solutions in americas, and consulted peer groups on technologies and engineering ramp-up; recaptured failing client base and secured multi-million business by improving product stability, maintainability, and customization.

  created handset porting business in the americas and doubled its capacity in 6 months while dramatically reducing fail rate from 11% to zero; provided r&d horsepower to seize 4 new porting opportunities.

  received record-high scores and outstanding feedback on training international audiences at various levels; created and enforced iso processes and metrics led through two iso9001 certifications with zero findings.

  reduced upgrade cost by 60% and boosted customer satisfaction by envisioning and delivering distributed auto-upgrade solution, which was candidate for award of excellence; performed market research, defined strategy, and executed full product cycle, before driving global acceptance to convert system into corporate standard.

  envisioned, implemented, and drove acceptance of first central access, monitoring, reporting, and security suite in thriving geographically dispersed 24x7 hosting center, which became major factor in hosting business transformation.

  continuously improved all data center security aspects in coordination with industry-leading consultant (mcafee), to reach perfect a score for infrastructure security.

  improved customer satisfaction by 6.8% by building and leading multi-national support team responsible for 24x7 availability and continuous engineering issues of americas accounts; resolved customer issues by launching remote office while maintaining costs through outsourcing and efficiency plans.

 

professional experience                

 

comverse-wakefield, ma                                                                                              1999 to present

software and solutions manager (2007 to present)

  assume accountability for boosting revenues and new business development within software solutions and architecture domain through multifaceted strategic operations, consultative, and technical roles.

  leverage broad-based expertise in consultation, analytics, and deep coding to outline and define project requirements, evaluate technology alternatives, and innovate complex real-time, telecom, web, and content delivery solutions.

  define and prioritize project release schedules and allocate appropriate resources to ensure predictable delivery of multiple projects simultaneously.

  key projects:

c      first visual interfaces asp system

c      ims-based single inbox design for top-tier carrier

c      first mobile content client

c      sip-based message broker design

c      traffic & data analysis projects

c      pioneering infrastructure management suite (undergoing virtualization)

 

director of engineering (2004 to 2007)

  conceptualized and transformed strategic direction of data group tasked with augmenting emerging portfolio to deliver breakthrough mobile and web products such as mobile im, visual voicemail, answer tones, and mobile internet gateways.

  catalyzed network of clients, international r&d centers, and sales and marketing departments to orchestrate numerous pioneering solutions that effectively penetrated competitive marketplace.

  directed recruiting and staffing initiatives as well as performance reviews of managers and engineers, expanding teams to accommodate fluctuating demands.

  enforced corporate vision and mission across multiple product lines, exercising hands-on leadership throughout development life cycle.

  established group s business goals and strategy while directing fiscal planning and execution, resource optimization, and technical recommendations to executive team.

 

r&d senior manager / manager (1999 to 2004)

  overcame recruitment and geography challenges to cultivate new software group aimed at delivering pioneering software solutions to americas carriers and built high-performance engineering teams.

  held pivotal role in design and development of corporate vision and mission and interfaced with client groups to ensure timely resolution of support issues and delivery of needs assessments.

 

**    ***    **

further experience as software engineer for comverse network systems and officer s academy instructor and missile ship assistant commander for u.s. navy.

 

education & activities                     

 

boston university school of management-boston, ma

master of business administration, concentration in entrepreneurship, 2006

 

u.s. naval academy

naval officer with distinguished honor, 1993

  acquired specialized training in commanding and leadership, technical management, presentations, and mentoring.

 

technion, israel institute of technology-israel

bachelor of technology in science & electrical engineering, concentration in computer science, telecommunications, and optical electronics, 1992

  received honors and 100% grade for graduate thesis combining ai and ocr.

 

additional training:

management & leadership skills	time management
presentation techniques	effective interviewing
engineering seminars	brew developer training
bottom-line project leadership

 

technical proficiencies

systems:	linux (all major flavors), windows (xp/2003), solaris (9/10), rmx, vxworks, embedded real-time
programming:	c/c++, java/javascript, perl, php, html/dhtml, css, vb/vbscript, asp, xml/xsl, sql, uml, .net
tools:	visual studio (6/2005/2008), eclipse, netbeans, arm compiler, jbuilder, dreamweaver, photoshop, clearcase, cvs
protocols:	tcp/ip, http, smtp, imap, smpp, ldap, ntp, ssl, sip, rtp, h323, wv, csp/clp, mm1-7, ss7, isdn
other:	apache, mysql, oracle, iis, nagios, cacti/mrtg, groundwork, bacula, splunk, syslog-ng, nessus, erp, testquest
virtualization:	vmware, virtualbox, kvm, xen
mobile:	brew, j2me, symbian, android, ims, vvm, sms, mms, mobile web, mobile email

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

with more than 15 years of experience contributing to operational and technical needs of industry leaders like comverse, i have honed my skills for the express purpose of supporting profitability and productivity objectives. it is with this expertise that i hope to prove myself invaluable to (company name) in the role of (role title).

 

in addition to a master of arts in business administration (entrepreneurship concentration), a bachelor of technology in science & electrical engineering (computer science, telecommunications, and optical electronics concentration), specialized leadership training with u.s. navy, and a results-oriented work ethic, i also can offer:

 

  consistently contribute to wide range of projects that have produced dramatic results in terms of high-profile account captures, process improvements, fail rate reductions, cost reductions, compliance, and network operability.

  leverage comprehensive understanding of computer systems validation, auditing and management of regulated information, and development and testing of technical installation plans.

  motivate and lead multidisciplinary teams to ensure productivity and morale in high-pressure situations centered upon process improvement.

  deliver peak customer service and satisfaction utilizing data-driven decision making with working knowledge of process analyses.

  proactively develop strategic alternatives that drive continuous improvement goals.

  ensure timely completion of all projects within established schedules.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

enclosure