career objective                              

 

results-driven leader eager to contribute strong customer service, business/operations management, team building, and revenue development skills toward supporting the employer in optimizing performance

profile                                                

 

ø  effectively ensure delivery of superior customer service crucial to sustaining and building business

ø  proficiently drive all facets of operations ranging from human resources, sales and account management to customer service, administrative functions and procurement

ø  excel in hiring, training and directing top-performing teams committed to superior customer service and vital to achieving/surpassing goals

ø  possess superior communication and relationship building/client relation skills

ø  effectively implement policies, procedures and operational systems to maximize results

ø  pc literate: ms office suite, datatrac, point, lssi, unified, empower,  encompass, fha connection   

 

~ key achievements ~

ø  consistent track record of building and managing multi-million dollars in business

ø  served as team lead for $30m dollar team, steering one of strongest performing branches in region; 2005-2007

ø  collaborated in launching new company, growing it from 3 to over 100+ employees; 2004

ø  personally generated 75% of new company loan business during first 3 months of operation

ø  strategically designed bonus structure instrumental to boosting account managers production

ø  rapidly promoted from funding assistant to account manager and subsequently, team lead, during early years of career with aames home loan

 

professional experience                

 

account manager/office manager; bergin financial dba perfect fha-aliso viejo, ca    2007-2008

  applied dynamic leadership skills toward effectively training and leading productive team of jr. account managers, doc drawers and support staff, with strong focus on quality customer service vital to driving west coast branch operations; additionally oversaw/supported underwriting team

  actively partnered with regional manager in defining strategies for maximizing performance based on branch production and operational performance analysis

  cost-effectively managed office supplies, shipping/receiving and general branch operations to increase bottom-line profitability

 

account manager/team lead; new century mortgage corporation-irvine, ca                   2005-2007

  successfully steered customer-focused, top-performing $30m dollar team to achieve monthly goals; concurrently personally managed $15m pipeline for 2 jr. account executives

  strategically collaborated with escrow, title and mortgage brokers to generate 70+ in monthly loans

 

account manager supervisor; mylor financial group-orange , ca                                    2004-2005

  co-facilitated start-up and growth of company, building human resources to over 100 employees

  held personal accountability for majority of funding during first three months of operations

  led 15-member team of account managers while managing 2 pipelines with over $8m in assets

  teamed with operations manager in developing and implementing company policy, procedures and short/long-term objectives

 

account manager/team lead; aames home loan-irvine, ca                                             2002-2004

  steadily progressed with company to assume responsibility for a $15m pipeline of 3 account executives while managing 4 account managers and opener to achieve targets

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a (insert actual title of position) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include several years of progressive experience in the financial services/mortgage lending industry, rapidly assuming team lead and supervisory/managerial positions, with a strong focus on customer service.  i excel in generating and managing multi-million dollars in revenue, building and leading top-performing teams, maximizing operational efficiencies and cost-effectiveness, and ensuring delivery of superior customer service.  during my career, i have co-facilitated a start-up launch and routinely collaborate with senior management in structuring operations to optimize performance.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

justin hamlin