yyyyyy x. yyyyyy
(xxx-xxx-xxxx • email@example.com
results-focused business leader specializing in providing world-class customer service, driving operations growth, building solid teams, directing process improvements, and cultivating a strong brand image with superior quality eager to offer 15+ years of proven experience toward maximizing an employer s success.
profile of qualifications
top performer who excels at supporting business productivity, company well-being, and client satisfaction.
integral leader who interfaces with all business representatives and clientele through to executive level.
out-of-the-box thinker who plans, prioritizes, and manages duties within fast-paced environments.
ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities.
holds property & casualty insurance license since 2000.
key areas of expertise
operations management staff recruitment process improvement
customer / client relations training / development regulatory compliance
insurance products / services business communications workflow prioritization
customer service operations manager texas (2006 c 2010)
applied dynamic leadership talents toward directing a local customer service branch for a voluntary insurance division of balboa insurance group, including promptly and resourcefully resolving all escalated concerns.
drove business growth by recruiting, training, and managing a top-performing 20-member customer service team, along with leading regular group meetings to improve staff productivity and enhance overall communications.
ensured compliance with company and department guidelines for all employees, coached and mentored individuals to uphold high-quality business standards, and led numerous organizational process improvement initiatives.
document processing supervisor (2004 c 2006)
optimized operations efficiency by monitoring production levels to guarantee month-end goals were met and / or exceeded, including supervising 2 team leaders and up to 12 document processors in maintaining seamless practices.
document processing team lead (2003 c 2004)
expertly completed monthly quality audits for a team of 8 processors; provided individual and group feedback and motivation on a daily, weekly, and monthly basis; and handled comprehensive human resources-related issues.
customer service representative ii / iii (2000 c 2003)
contributed strong communication skills toward responding to customer calls within a high-volume center including attaining selection for a pilot program to respond to email inquiries, supporting billing and coverage concerns for homeowners policies with several insurance companies, and following issues through to resolution.
sales & marketing support representative inventory locator service (1995 c 2000)
utilized broad scope of industry and professional services knowledge to provide telecommute-based tracking, researching, and updating of client data within the company s contact management system (lotus notes database).
contacted existing and potential clientele with information regarding special promotions, offers, and options, along with conducting targeted surveys to identify business trends and evaluate potential of new products and services.
additional professional roles held prior to 1995
yyyyyy x. yyyyyy
(xxx-xxx-xxxx • firstname.lastname@example.org
hiring agent name
i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.
i am excited to build a rewarding career with your company, and am confident that my broad range of professional skills can help to achieve your key objectives. i can offer 15+ years of solid experience in operations management, customer / client relations, staff recruitment, training / development, and process improvement, and am well-versed in all facets of regulatory compliance, workflow prioritization, and business communications.
most recently, as a customer service operations manager (texas) for balboa insurance group, i applied my dynamic leadership talents toward directing a local customer service branch for a voluntary insurance division of balboa insurance group, including promptly and resourcefully resolving all escalated concerns. within this role, i also drove business growth by recruiting, training, and managing a top-performing 20-member customer service team, along with leading regular group meetings to improve staff productivity and enhance overall communications. as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.
you will find me to be a results-focused professional who can contribute a track record of organizing complex projects, defining priorities, and meeting goals. in addition, i can develop a strong team environment within fast-paced, high-pressure business situations while streamlining operations processes to increase productivity, efficiency, and quality. for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.
i look forward to hearing from you, and thank you in advance for your consideration.
elaine m. young
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