yyyyyy x. yyyyyy

(864) 230-0247 103 summercrest circle - simpsonville, sc 29681 abc@xyz.com

yyyyyy x. yyyyyy

human resource professional eager to contribute broad knowledge of operations toward actively supporting a progressive company in optimizing performance through proactive staffing and administrative practices.

profile

ø  offer over 20 years human resources experience, with comprehensive background in benefits, compensation, recruitment, policy design/implementation, discipline, federal/state compliance, training and employee assessment. 

ø  entrusted with achieving optimal design and administration of benefit plans including: managed care medical plans, dental, life insurance, short-term and long-term disability.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

ø  solid knowledge of government compliance involving the following regulations: federal and state agencies, ada, fmla, cobra, eeoc, dol wage and hour, south carolina human affairs, osha, workers' compensation and unemployment compensation.

career achievements

ø  successfully built and key client relationship and gained largest client company in 2002; client has renewed/extended initial contract twice since 2002.

ø  oversaw 6-member team in answering over 2000 calls in a 2-week period, while consistently maintaining less than 2% abandonment rate and high rate of accuracy.

ø  consolidated benefit plan set up in hris system and reduced the number of plans from 300 to 150; collaborated directly with client company and internal implementation on the initial set up and updates to the hris system.

ø  effectively planned and coordinated the development of 15 new plans within a 48-hour period, instrumental to supporting new acquisition.

ø  proficiently supervised successful staffing plan that resulted in the timely hiring of 100 staff members in all functional areas.

ø  integral member of management teams involved with developing and implementing plans to consolidate 23 medical plans into 3 medical plans while eliminating 3 vendors and assimilating 3 acquisitions involving approximately 400 clients and 8,000 worksite employees.

professional experience

hr xcel, charlotte, nc                                                                                                                  2002-present

avp, benefit client services

  contribute dynamic leadership skills in managing 11 employees and supported 12 clients; directly oversee client relations with company s largest client generating $800k in annual revenue.

  apply sharp business acumen toward defining and implementing policies to boost overall benefit administration performance while ensuring data integrity and excellent customer service.

  promoted positive relationships with client carriers and vendors and supported hris system for client companies, demonstrating exceptional interpersonal relation and multitasking abilities in achieving goals and timelines.

  timely and cost-effectively complete fulfillment and oe benefit mailing to 10,000 employees.

 

 

 

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james d. crofts, sphr                                                                                                                           page 2 of 2

 

 

carolina phone company, greenville, south carolina                                                                        1998-2002

human resource director

  spearheaded all human resource services ranging from staffing, training and performance evaluation to welfare plan design, policies/procedures development and benefits administration/renewal, while reporting directly to president and chief operating officer.

  proactively created and implemented roundtable forum to enhance internal communications.

  conducted comprehensive review and analysis of internet-based solutions for benefit plan communications, enrollment and administration.

  motivated, mentored and trained staff and new hires, playing an instrumental role in the development of top performing team members.

  successfully developed and managed timeline to improve benefit package offered based on carolina phone s projected growth. 

 

paradyme human resources corporation, columbia, south carolina                                                 1996-1998

vice president human resources

  collaborated directly with executive vice president on welfare plan design, renewal and annual enrollment, with strong focus on optimizing efficiency, quality and accuracy.

  ensured new clients and employees are properly oriented on all aspects of company services and payroll/benefit systems.

  relied upon to lend expertise and organizational skills in leading and managing all client human resource services including policy design/implementation, employee relations consultation/guidance, communication of new human resource legislation and benefit related questions including 401k plans. 

  maintained full accountability for administration and recordkeeping for three 401(k) plans with total assets over $3m.

  supervised a staff of 8 direct and indirect reports; planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.

 

prior experience

 

dial page, inc., greenville, south carolina

human resources manager

 

tradevest incorporated, deerfield beach, florida

personnel manager

 

richway department stores, atlanta, georgia

district personnel director florida district

personnel manager

education

bachelor of arts degree - state university of new york college at cortland

affiliations

member - society of human resources management

assistant scout master and committee member - boy scouts, troop 715     

assistant den leader and pack 159 popcorn kernel - cub scouts