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yyyyyy x. yyyyyy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                                           

results-driven sales manager eager to contribute superior leadership, customer service, and strategic planning skills toward supporting the employer in optimizing financial and operational performance


ø  offer numerous years of progressive multi-unit sales management experience, with expertise in the retail banking and telecommunications arenas

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; resolve escalated client issues

ø  accurately develop business plans and sales forecasts in line with individual store needs; compile and analyze complex data to develop strategies for business improvement

ø  proactively monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; recruit, train, and direct top-performing sales teams

ø  excellent record of organization, prioritization and time management; consistently achieve critical deadlines while maintaining high quality standards

ø  dynamic communication, presentation, negotiation, and relationship management skills


~ key achievements ~

  • in recognition of outstanding performance and ability to improve across-the-board metrics, assigned to multiple bank of america locations throughout ne and central atlanta markets and led them to attain #1 ranking in small business and credit card sales for 2008 c 2009 and top 5% placement in balanced sales performance for 2009
  • received scores of 96.8% on two internal boa audits, earning a top position in the east division
  • as market variability coach, worked closely with leadership teams at 15 boa stores on identifying root causes of performance gaps, developing solutions, and implementing plans to achieve sales goals
  • successfully turned around two underperforming boa locations to consistently exceed monthly and quarterly goals for cre loans and small business sales production, receive exceptional levels of customer satisfaction, maintain a high level of associate engagement, and rank in the top of the market in all metrics
  • drove multiple verizon wireless locations throughout the tallahassee region to maintain superior sales, operations, and customer delight rankings; additionally managed the successful launch of store located inside busy circuit city
  • inducted into sprint pcs platinum club, led tallahassee market to rank in top 5%, and aggressively recruited highly productive staff members for regional retail stores
  • achieved more than 200% yoy growth in activations and accessory sales as store manager at wireless dimensions
  • ranked as #1 in sales performance in the southeast region and selected to meet with ceo of us cellular

professional experience                            

bank of america                                                                                                                                      1/06 c present

assistant vice president; banking center manager ii, atlanta, ga (11/08 c present)

market variability coach, duluth, ga (6/08 c 11/08)

assistant vice president; banking center manager ii, norcross, ga (1/06 c 6/08)


store manager, verizon wireless, tallahassee, fl                                                                                      11/04 c 11/05

retail store supervisor, sprint pcs, tallahassee, fl                                                                                 10/02 c 11/04

store manager, wireless dimensions inc., daytona beach, fl                                                                      1/02 c 10/02

retail sales consultant, us cellular, tallahassee, fl                                                                                   4/00 c 12/01

assistant manager, radiofone beepers, tallahassee, fl                                                                                8/98 c 4/00

product specialist, best buy co., tallahassee, fl                                                                                       10/98 c 4/00


studies toward bachelor of science in marketing, university of phoenix

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