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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-focused, enthusiastic mba candidate eager to offer academic credentials, as well as 5+ years proven experience in operations management, team building, and training / development, toward optimizing a progressive employer s success.

 

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profile of qualifications

 

         top-performer who makes decisions which reflect positively on business productivity, corporate well-being, and employee satisfaction.

         integral team player who provides quality staff recruitment that encourages low turnover rates and high levels of company loyalty.

         excellent communicator who promotes workforce diversity and seamlessly interfaces with all levels of business representatives.

         ambitious self-starter who plans, prioritizes, and manages multiple assignments within high-pressure, deadline-driven environments.

         active in community-wide american red cross blood drives, voter registration processes, and nursing home resident support efforts.

 

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key areas of expertise

 

employee recruitment            interview scheduling             team / morale building             business communications           sales / marketing

training / development           workflow prioritization           operations management           client / customer relations         strategic planning

 

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professional synopsis

 

assistant manager

advance america, rock hill, sc                                                                                                                                              2008 c present

 

         apply dynamic leadership talents toward directing comprehensive store operations to include setting up new customer loan accounts, supervising exchange of on-site monies, and assisting store manager with auditing processes to maintain strict regulatory compliance.

         expertly advance new / existing customers with diverse short-term payday loans within a store achieving over $80,000 monthly.

         maximize store productivity by organizing and delivering solutions-focused training / development programs for team members.

         boost bottom-line results and enhance public relations objectives by distributing company marketing materials within the community.

 

office assistant / cashier

food lion llc corporate office, salisbury, nc                                                                                       2005 c 2008 / 2008 c present

 

         utilize broad scope of industry and professional services knowledge to manage details-driven front desk associates in distributing money loans and performing item price checks to include promptly responding to customer concerns and resolving key challenges.

         demonstrate sharp analytical abilities toward managing all operational transactions (i.e. sales, returns) and up to $50,000 in cash daily, as well as completing the proper documentation of monetary values through solid recordkeeping and register balancing practices.

 

customer service representative

convergys, charlotte, nc                                                                                                                                                                          2008

 

         contributed strong communication skills toward providing roadside assistance services within a high-volume call center to include delivering accurate driving directions, emergency support, and vehicle locations to ensure superior customer services at all times.

         optimized services efficiency by proactively assisting clients and fellow co-workers during crisis situations (i.e. hurricanes, tornadoes).

 

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professional internship

 

intern

food lion llc corporate office, salisbury, nc                                                                                                                                 2006

 

         drove business growth by recruiting new employees within high-profile career fairs held in multiple markets to include organizing lists of potential candidates, calling individuals to set up interviews, and supporting various additional hiring efforts as required.

         played a vital role in promoting a new brand of retail grocery stores within the washington, dc market which was instrumental in developing a customer base and generating sales opportunities within competitive territories.

 

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education & technical summary

 

master of business administration (projected 2010)                                                                                                       strayer university

bachelor of science in business administration                                                                                                          livingstone college

 

microsoft office suite • internet applications

 

 

 

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

as an mba candidate, i am excited to build a rewarding career with your company, and am confident that my broad range of professional skills can achieve your key objectives.  i can offer 5+ years of combined experience in operations management, team building, and training / development, and am well-versed in all facets of recruitment processes, interview scheduling, workflow prioritization, business communications, and client / customer relations.

 

as aforementioned, please note that i am pursuing a rigorous m.b.a. (projected 2010) from strayer university.  i also hold a b.s. in business administration from livingstone college.

 

during my career, i have developed strong human resources and staff management talents to include driving business growth by recruiting new employees within high-profile career fairs held within multiple markets; maximizing productivity by organizing and delivering comprehensive training programs; and utilizing diverse professional services knowledge to manage top-performing associates and ensure efficient business operationsas this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.

 

you will find me to be a solutions-focused professional who can contribute superior attention-to-detail and sharp analytical abilities.  in addition, i can plan, delegate, and manage multiple individual and team tasks within high-pressure, deadline-driven environments while streamlining business processes to increase overall quality.  for the sum of these reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

queauntris s. patton

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