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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •


profile of qualifications


performance-driven project manager / business analyst eager to offer 13+ years of experience in directing large-scale it / business project processes, ascertaining multifaceted client needs for translation into application and operational requirements, and resolving complex issues to lead projects and boost overall systems productivity.  top performer who develops, analyzes, and interprets data to maximize results in coordination with key project goals.  excellent communicator who plans, prioritizes, and manages multiple individual / team tasks within high-pressure, deadline-oriented environments.  ambitious self-starter who contributes superior attention-to-detail and sharp troubleshooting skills.


key areas of expertise


project management                               usability methodology                            use cases / test scripts                       content management

website / interface design                      requirements gathering                       business communications                     training / development

web analytics management                    digital asset management                     strategic analysis / planning                  user acceptance phase


career highlights


         spearheaded an internet-facing websphere portal with traffic ranging from 10,000-12,000 users and 150,000 page hits per day to include utilizing the websphere application server and tivoli family of products for all security activities.

         reduced company distribution costs nationwide by over $1 million by creating a digital asset management system.

         saved over $1 million annually by developing a self-serve printing application incorporating existing infrastructure to offset costs.

         led the rollout / migration of an ibm domino / lotus notes conversion to over 12,000 exchange and groupwise accounts and up to 90 domino servers in 20 states to include coordinating server installations and training end users.


professional synopsis


hot topic, inc. (company headquarters), los angeles, ca                                                                                                                  2010


it business analyst internet department (contract position; multiple projects)

         utilized broad scope of industry knowledge and dynamic business acumen toward interfacing between marketing teams and developers to collect, analyze, and write project business requirements and use cases; provide integral suggestions during development stage to meet client needs; and facilitate critical follow-up measures to ensure project success through testing and user acceptance phases.

         prepared detailed requirement-specific documents, user interface guides, and functional specification documents, along with documenting acquired results of analysis / workflows, designing and executing test scripts / scenarios, and handling change requests.

         coordinated efforts among company developers and subject matter experts to establish a technical vision and analyze tradeoffs between usability and performance needs while serving as a key liaison between business units, technology teams, and support staff.

         developed detailed functional design specifications encompassing process flows, screen layouts, and report formats, along with handling supportive business logic required to implement essential business requirements.


lennar corporation, los angeles, ca                                                                                                                                          2002 c 2009


it manager portal team

         strategically steered all facets of a fortune 200 company s it team operations, including directing top-performing professionals and outside consultants in developing targeted web applications, as well as monitoring all project scope, timeline, deliverables, and costs.

         contributed solid interpersonal relations skills toward directing c-level customers from inception through to completion, along with interpreting ideas, applying outside vendors as necessary, cost-effectively negotiating quotes, and tracking essential resources.


key training solutions, london, uk                                                                                                                                              1998 c 2000


executive training consultant / training provider

         expertly delivered onsite / offsite software application courses for one of the uk s leading training companies, including collaborating with account management to devise instructional plans for individuals / groups up to 150, as well as proactively assess client needs.

         demonstrated strong leadership qualities toward effectively building and mentoring solutions-focused new trainers, along with facilitating progress evaluations for critical iso standards compliance and promptly developing and implementing corrective actions.


additional training officer / site administrator roles held with the uk s department of education & employment prior to 1998


education & technology summary


bachelor of arts in english                                                                                                                               university of north london


microsoft office suite / project / visio • adobe photoshop / imageready / illustrator / dreamweaver / flash / acrobat • quarkxpress

lotus notes • html • css • javascript • xml • sql • asp • jsp • php • websphere portal • lotus domino • canto cumulus

workplace web content manager • webtrends • blackberry os • windows / mac os • server / pc hardware

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