dedicated team player eager to contribute more than 15 years of customer service,

administrative, and sales support to a progressive profit or not-for-profit enterprise.

 

profile

 

ø  sharp analytical and problem-solving skills; proficient at interpersonal relations and competent at written / oral communications.

ø  able to multitask while planning, prioritizing, and coordinating workflow to meet deadlines and maximize productivity, efficiency, and quality.

ø  proficient in microsoft office and data entry; willing to learn / master additional programs as necessary.

 

professional experience

 

 

ø  met and / or exceeded all set goals as a five-star, highest-rated telephone sales representative of a large-scale natural products wholesale distributor by prospecting, presenting, and using interpersonal relationship-building abilities to boost revenue.

ø  demonstrated a comprehensive knowledge of company products and services to handle client requests promptly and resolve problems effectively.

ø  provided competent account management, processed order efficiently, and built strong customer relationships.

ø  practiced accurate account recordkeeping, including proper order, payment, and shipping documentation.

 

 

ø  utilized communication and negotiating skills within a fast-paced call center to facilitate profitable newspaper subscription sales.

ø  regularly performed at above-average productivity levels in responding to more than 100 incoming calls per shift.

ø  awarded 1^st place in a contest for selling the most vacation holds with subscriptions.

ø  maintained liaison between circulation and editorial departments to guarantee seamless business operations.

ø  ensured exceptional customer satisfaction levels by proactively responding to and troubleshooting issues.

 

 

ø  assessed customer telephone repair needs within a high-volume call center, arranged for emergency responses, and determined proper operational routing of consumer inquiries, requests-for-services, and complaints.

ø  ensured decisions were consistent with business productivity, company well-being, and customer service satisfaction.

 

 

ø  played an instrumental role via telephone in generating significant revenue by evaluating and presenting optimal banking solutions to consumer fiscal management improvement efforts.

ø  contributed administrative abilities toward support of diverse client banking needs, answered financial questions, and resolved data management concerns.

ø  completed extensive professional development coursework.

 

~ additional job history ~

 

 

ø  led training for new employees to maintain consistent organizational practices while handling a wide array of escalation calls to ensure optimal operations.

ø  scheduled donor appointments for blood, platelets, and plasma.

ø  kept daily records of blood supply goals which met and / or exceeded set objectives.

ø  responded to surgery orders and blood needs and provided assistance with blood drives.

ø  performed accurate daily data entry.

ø  honored with a team player award for facilitating results, as well as team captain summer challenge award.

 

 

ø  recognized with a three-time outstanding customer service award for excellence in job performance.