Training and Development Professional with expertise in creative learning processes, strategic implementation, customer service, and efficiency best practices eager to contribute and make an immediate impact on a progressive organization.
Process Design & Implementation
Imaginative Design Processes
Operational Efficiency Practices
Training & Development
Client Retention & Loyalty
• Cross-Functional Leadership
Recruitment Best Practices
Document Creation Expert
Ø Strong training and operations background with the ability to work independently on multiple projects with specialized experience in employee retention programs, comprehensive training strategies, adult learning styles, visual applications, research and development, as well as collaborative relationship building.
Ø Worked for numerous years in both private and government (US Army) sectors as Retention Manager and Field Recruiter.
Ø Astute at time management and organizational skills resulting in multi-tasking efficiency and productivity.
Ø Effectively work with clients of all ages, socioeconomic, and cultural backgrounds.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of case management.
Ø Consistently focus on ensuring development of high-standard case management methodologies.
Ø Proven ability to adapt strong research skills to diverse organization needs.
Ø Effectively manages large projects as well as provides in-depth documentation and audits.
Ø Consistently employs out of box creative approaches to problems as well as identifies potential costly issues in a proactive manner.
Ø Effectively manage staff and coordinate information sharing between departmental resources.
Ø Proactively identify potential client issues and design creative solutions to resolve problems.
Ø Regularly schedule reviews and track progress of particular projects.
Ø Compile and disseminate various monthly project reports for executive management.
Ø Utilize technology skills with various software applications including MS Office Suite, Adobe, as well as numerous Human Resources Management platforms.
Ø Bronze Star 2 Meritorious Service Medals 4 Army Commendation Medals 7 Army Achievement Medals Gold Recruiter Badge
Ø Only instructor recognized for 100 percent graduation rate
Ø Selected above peers, to spearhead the first Mobile Training team for the Warrior Leader Course in support of Operations Iraqi freedom and Enduring Freedom
Ø Awarded for development and conversion of training evaluation database
Ø Recognized as top Safety manager receiving award for 3 consecutive commendable ratings during Command Inspections
Ø Instrumental in developing Standard Operating Procedures for Brigade Safety program
Ø Part of team which wrote, designed and produced lesson plans for the Advanced Individual Training for Chemical Corps One Station Unit Training
Ø Designed employee retention/relations program resulting in 215 percent of mission goals
Ø Employee retention/relations manager of the year for FY 2002, 2003 and 2004
Ø Awarded as Recruiter of the month 2 times and Recruiter of the quarter 2 times
Instructor / Operations Manager, Fort Leonard Wood 2006-2008
Main responsibilities included comprehensive training and evaluation of 144 soldiers per year in over 320 hours of professional development environments.
Monitored and evaluated training program efficacy on regular basis.
Formulated and executed training plans and training schedules as well as procured resources for training.
Managed and updated databases for all trainee requirements and instructor workbooks.
numerous individual training sessions, group instruction, lectures, demonstrations,
conferences, role-plays, meetings and workshops to junior leadership team.
Safety / Training Manager, Fort Leonard Wood 2005-2006
Main responsibilities included extensive development and implementation of Safety Training for a 600 person organization to ensure that trainers and students were provided with comprehensive, quality training on all required safety subjects.
Maintained records for all Minor and Serious incident reports ensuring documents completed correctly and forwarded to proper offices.
Brigade Safety Council quarterly meetings; requesting resources, set up
conference rooms, formulating safety slides, open and closing meeting.
Employee Retention Manager, Fort Carson 2001-2005
Main responsibilities included management of all facets of employee relation program training and mentoring of seven (7) company level retention managers to exceed all organizational goals.
Maintained and updated Human Resource database for 700 person organization.
Counseled and advised service members on education, career goals, position availability, relocation and bonuses related to jobs and employment locations for a 700 person organization.
Completed, recorded and processed all personnel contracts for Employee Retention program.
Advised managers and employees on staffing policies and procedures.
monthly advisory meetings to ensure department heads were aware of overall
mission accomplishments, updated incentives and issues brought out by employees.
Earlier Work Experience
- Recruiter, Los Angeles, CA (4 years)
n Bachelor of Science Degree (Pending), Columbia College
n Training Coursework C Recruitment & Retention, Mobile Retention, Instructor/Writer Training, Systems Approach to Training, Small Group Instruction, Entry Level Management, Middle Level Management
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