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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx


~ Detail-focused and motivating professional eager to contribute talents in Instructional Design and Classroom Facilitation toward collaborating with a dynamic employer to meet Training & Development needs.  ~


Qualifications Profile 


         Significant experience in instructional design, classroom facilitation, technical training, course development, and resource coordination; equally proficient in creating and administering online and instructor-led training materials, courses, modules, and programs.

         Excellent project management, communication, team-building, and presentation skills; keen ability to adapt content and delivery approach to various audiences.

         Adept at designing, developing, and precisely aligning training strategies with specific business needs, assessing and monitoring effectiveness, and implementing modifications as necessary.

         Extensive experience in working with Subject Matter Experts to obtain training content.

         Proven strengths in leveraging Web-based techniques and interactive learning strategies.

  • Attended Langevin s Train the Trainer seminar.


Professional Experience


Tiara Designs LLC, 2003 to Present

Founder / Art Director

         Founded and operate greeting card company serving 1,000+ retail stores including Anthropolgie (Urban Outfitters, Inc.), Paper Source, Saks Fifth Avenue, and Fred Segal; concurrently license products to Target, Groupe Editor, and Sunrise Greetings of Hallmark.

         Led company to earn nominations for nine prestigious Louie Awards, and received six awards and recognition as runner-up for Card of the Year, (industry s top design honor).

         Spearhead staffing, art direction, product design and development, manufacturing, marketing, and management of 50+ independent sales representatives.

         Steadily grew sales from $57K to $164K in three years.

         Oversaw sales strategy and booth design for National Stationery trade show.


Chase / Bank One, 2000 to 2003

Technical Trainer

         Demonstrated polished leadership and communication skills in effectively delivering policies, procedures and technology staff training programs.

         Leveraged significant technical acumen to develop course curriculum, determine instructional design, create teaching materials and aids, and facilitate training nationwide during company-wide computer conversions.  

         Exhibited excellent public speaking/presentation skills in a classroom training environment.

         Developed instructional materials, teaching aids, user guides, and troubleshooting manuals essential to maximizing personnel development success.

         Collaborated with managers and peers to analyze and effective determine training needs.

         Partnered with Subject Matter Experts regarding new policy and procedure via ADDIE model.  





Yyyyyy x. yyyyyy ~ Page 2 of 2


Professional Experience continued



Mattel Inc., 1994 to 2000

Consumer Relations Supervisor

         Continually advanced through a series of promotions based on outstanding performance, dedication, work ethic and results; earlier role includes Trainer.

         Relied upon to oversee consumer relations and satisfaction for Mattel brands in North America, directly managing 35 representatives and indirectly supervising 210 employees.

         Strategically partnered with Pleasant Company, Barbie Collectibles and Mattel Media call centers to ensure seamless customer relations efforts. 

         Exercised strong versatility to train and develop employees, maintain budgets, and resolve consumer complaints.

         Launched consumer relations divisions for Mattel, Arco, and Tyco following relocation to Fisher Price facility.




Additional experience includes employment at Eau Claire Academy in Eau Claire, WI, assisting, guiding and supporting adolescents in life skills development.




Bachelor of Fine Arts Degree, University of Wisconsin - Eau Claire, WI, graduated Cum Laude


Technical/Computer Skills 


Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Microsoft Office Suite 

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