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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven client service specialist eager to contribute superior business development, team leadership, and project management skills toward supporting the employer in optimizing financial and operational performance


ø  offer numerous years of progressive experience in client relationship management, process improvements, and internal team building in technology-driven environments

ø  effectively identify and capitalize on opportunities to streamline procedures, boost operational performance, increase quality, and control costs

ø  cultivate key business relationships and facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  sharp business acumen and experienced in managing broad scope of operations; extensive background in evaluating and reporting on sales, marketing, human resources, vendor relations, and financial performance

ø  play an integral role in guiding companies through key transitional periods and multiple mergers and acquisitions

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; supervise and lead top performing cross-functional support teams

ø  dynamic communication, presentation, negotiation, and relationship management skills


~ key achievements ~

  • in recognition of outstanding performance, quickly progressed within activehealth management to attain position responsible for growing and managing an account portfolio worth more than $15m
  • successfully provided health management and data analytics services and developed longstanding relationships with major national clients of activehealth management, including blue cross and blue shield of north carolina, the state of south carolina employee insurance program, elderplan, and sun chemical
  • conducted thorough client program analyses using  activehealth management s innovative technologies to recommend customized strategies resulting in  improved financial performance; generated detailed quarterly business reviews instrumental to monitoring accomplishments
  • achieved substantive start-up savings, earlier revenue recognition, and increased profitability for activehealth by reducing the implementation cycle at uha, hawaii s third-largest health insurer
  • established highly effective quality improvement program for activehealth management s it department; developed and implemented process improvements and data processing tracking logs, as well as standard operating procedures, process flow and change management documentation
  • as global program manager for general electric, drove integrated customer support functions in line with six sigma practices to continually grow business, proactively investigate and resolve issues, and monitor performance metrics across multiple client locations; recognized as outstanding contributor by sales in 2002

professional experience                

activehealth management (a wholly owned subsidiary of aetna), new york, ny                                       2004 c 2008     

senior account manager (2005 c 2008)

quality improvement manager (2004 c 2005)


savvis, weehawken, nj (2002 c 2004)                                                                                                    1999 c 2004     

global program manager for general electric c cable & wireless (2002 c 2004)

client services manager c exodus communications, inc. (1999 c 2002)                                                                                  

sterling software, insert location                                                                                                                        1997 c 1999

executive assistant


advanced systems concepts, inc., insert location                                                                                  1995 c 1997

office manager


sterling software, insert location                                                                                                                        1992 c 1995

regional sales administrator


brazosport college, lake jackson, tx                                                                                                   1985 c 1987

general studies

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