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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



productive, quality-oriented administrative professional eager to contribute exceptional account management, interpersonal relation and clerical skills toward optimizing operations of a progressive organization.



ø  offer extensive experience in office administration and account management, with comprehensive background in marketing, staff development and customer service.

ø  demonstrate initiative by analyzing, creating and executing administrative procedures to eliminate redundancy, accelerate output, and minimize expenses.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.


professional experience

window treatment franchise                                                                                                            2003-present



  contribute sharp business acumen in developing, launching and managing a design consulting firm, with full accountability for the effective administration of annual budget.

  conduct comprehensive review and analysis of daily operations to define and implement effective policies to boost overall operational performance.

  promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.


act personnel service, inc., cumberland, md                                                                                   2001-2003

client development manager (temporary assignment)


  proactively built and established key business relationships and liaised with management, clients and industry professionals.

  planned, coordinated and oversaw various events and functions, demonstrating strong multitasking and prioritizing abilities in achieving goals and timelines.

  innovatively developed and launched targeted sales and marketing campaigns to optimize sales and revenues.


american acreage, accident, md                                                                                                     2000-2001

real estate agent (land specialist)                                                                       


  proficiently developed and executed strategies supporting enterprise-wide operations including technology, desktop tools and training.

  won 2000 rookie of the year award for generating the most sales among all new agents company-wide.

  personally appointed by company president and vice president to co-lead a $4m project with glowing reviews.

  successfully contributed to business development by using proactive telephone techniques to generate new customers.




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yyyyyy x. yyyyyy                                                                                                                                       page 2 of 2



superfos packaging inc., cumberland, md                                                                                      1998-1999

customer service/inside sales rep., receptionist/secretary/administrative assistant


  promoted within 4 months of hire, due to exceptional job performance.

  relied upon to lend office administration expertise toward directly supporting the director of admin. and finance, director of sales and 3 regional sales managers.

  spearheaded diverse administrative activities including handling 32-line phone system and distributing mail/facsimile to 24 personnel.


bayer corporation (formerly miles inc.), pittsburgh pa                                                                      1992-1997

senior administrative assistant c corporate quality


  resourcefully planned and coordinated ordering and scheduling of quality training aids and supplies to ensure on-time delivery while controlling costs and meeting company needs.

  exhibited detail orientation and organizational abilities in providing administrative support for the vp of corporate quality and 3 staff members, as well as arranging executive-level meetings, seminars and travel schedules.

  illustrating advanced written communication and technological skills, independently drafted, reviewed and distributed correspondence quarterly reports, charts and tables.


prior experience


bayer usa inc. (usa headquarters)

administrative assistant c trust investments        


mobay corporation (a subsidiary of bayer corporation)                                           

secretary (floating assignment) credit & collections

secretary (floating assignment) corporate communications



associate s degree in specialized business, legal secretarial - duff's business institute (pittsburgh, pa); graduated with honors

select applied design courses - fairmont state college (fairmont, wv)

accelerated course - the state of west virginia spruce school of real estate, inc. (charleston, wv)

accounting course - potomac state college (keyser, wv)


professional development/training

leadership allegany - act personnel service, inc. and the allegany chamber of commerce

total quality management training - bayer corporation (pittsburgh, pa)

workplace diversity course - robert morris college (pittsburgh, pa)




yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000








hiring agent name





dear _______________________________:


i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as indicated in the accompanying resume, i bring to you a solid background in providing executive management support, exceptional skills in account management and customer service, and the flexibility to handle competing administrative priorities with an unwavering commitment to accuracy, quality, and efficiency. to complement these qualifications, i offer well-honed planning, organizational, and multi-tasking skills which are paramount as an administrative assistant.


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




yyyyyy x. yyyyyy




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