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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

Creative and technically savvy professional eager to contribute

exceptional operations leadership expertise, academic background, and communication skills

as Operations Manager for GOOD Magazine.

 

Qualifications Profile

 

         Solid reputation for sound judgment, problem solving talents, critical thinking skills and energy.

         Broad-scope administrative experience includes contract management, policy and procedure compliance, human resources (HR) support, office management, and vendor relations.

         Diverse HR experience inclusive of interviewing and screening candidates, analyzing benefits plans, training and development, and writing job descriptions.

         Exemplary cross-cultural communication and interpersonal skills gained from completing International Honors Program abroad while enrolled in Boston University; gained deep understanding of globalization especially pertaining to political and cultural developments.

         Extraordinary analytical abilities with advanced skills in Microsoft Excel (PivotTable Reports, VLOOKUP, Scenario building, etc.)

         Eager to relocate to Los Angeles.

 

Professional Experience

 

Lumina Decision Systems, 2008 to Present

Manager of Sales and Support

         Demonstrate exceptional versatility in fulfilling numerous concurrent roles such as Salesforce CRM administrator, company webmaster, sales manager, and marketing specialist.

         Serve as project manager for Lumina.com website redesign initiative and leveraged SEO strategies to increase online visibility.

         Implemented Google Adwords PPC campaign which increased site traffic by 30%.

         Introduced Google Analytics to improve organic SEO performance by 58%.

         Merged VoIP call center technology with Salesforce software to enhance sales and support.

         Formulated email-to-case and web-to-case automation solutions for support staff, slashing manual case development work by 98%.

         Established and manage Lumina Intranet to foster communication between staff and consultants.

         Manage consulting contracts with federal government and diligently review reports to ensure adherence to each contract s budget.

         Explore conference opportunities throughout North America and orchestrate all event logistics.

         Migrated email system to Google Apps for business which reduced email server and data management costs by $1K.

         Administered virtual PBX system which cut land line phone expenses in half.

         Eliminated $3K in external graphic design expenses by developing marketing communication materials in-house with Adobe Illustrator and Photoshop.

         Conduct annual review of healthcare and 401(k) benefits to determine optimal plan choices for staff.

 

Continued

 

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

Autonomy, San Francisco, CA, 2007 to 2008

Business Development Analyst

  • Performed in-depth research to compile a qualified lead database for internal CRM and Salesforce, produce territory sales forecasts, and generate quarterly financial reports.
  • Analyzed, qualified and assigned sales leads to district sales managers.

 

Cisco Systems, San Jose, CA, 2007

Customer Interaction Network Agent

  • Provided frontline technical support and first-rate customer service, and efficiently calculated weekly report metrics on technical cases which were opened, resolved, and closed in internal CRM.

 

Urban Mapping, San Francisco, CA, 2006

Neighborhood Research Analyst (contract)

  • Examined demographic and geographic information for several U.S. cities, created PivotTable reports based on population data, and prepared boundary maps.

 

Hamilton Boston, Boston, MA, 2005

Technical Support / Marketing Assistant

  • Appreciated for excellent technical acumen by manager for providing one-on-one training in use of office software, markedly increasing business productivity.
  • Contributed to heightening firm awareness and visibility by creating and distributing print marketing materials.
  • Maximized operational efficiencies by effectively troubleshooting and resolving internal PC and networking issues.

 

Education

 

Bachelor of Arts Degree, Environmental Analysis and Policy

Boston University, Boston, MA, 2005

         Traveled to Brazil, South Africa and France as International Honors Program participant; studied urban planning, sustainable development, cultural anthropology and economics in each country.

         Founding Member, Organic Gardening Club

         Member, Environmental Students Organization

         PR Assistant for Oceana Academic Outreach

 

Certificate Program in Project Management (in progress)

University of California Santa Cruz Extension, 2010 to Present

 

Computer Skills

 

Windows and Mac platforms Microsoft Office Suite (Excel, Access, Word, PowerPoint) SalesForce HTML CSS SAS Adobe Suite (Photoshop CS2, Dreamweaver CS2, Illustrator CS2, InDesign CS2)

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

 

 

 

 

Date

 

 

Chris Butterick

Director of Operations

GOOD Magazine

0000 xxxxxx xxxx , xxxx , xxxxx 00000

 

Dear Mr. Butterick:

 

Please accept this letter and accompanying resume in application for the Operations Manager opportunity that is currently available with GOOD Magazine. In advance, thank you very much for your time and consideration.

To complement my personnel and operations leadership experience, I bring to you excellent talents in overseeing administrative and technical business functions, outstanding expertise in driving sales and marketing initiatives, and significant abilities in supporting and advancing HR-related activities. My degree in Environmental Analysis and Policy will certainly prove influential in your efforts to promote social and environmental responsibility. To add to these qualifications, I offer considerable organizational, analytical, and prioritization skills which would be instrumental in this role.

 

As a dedicated and energetic contributor to your magazine, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through top-notch performance. I am confident that I could be a valuable asset to GOOD Magazine, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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