career objective                              

results-driven leader eager to contribute strong retail management, customer service, business development, and team building skills toward actively supporting the employer in optimizing operational and financial performance

profile                                                

ø offer extensive experience in managing big-box retail stores, with expertise in customer service, staff development, multi-million dollar budget management, establishing cost controls, new store openings, and designing procedures to maximize corporate profitability

ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; efficiently address and resolve escalated customer issues

ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and direct support teams in compliance with state and federal labor laws

ø sharp business acumen and hands-on experience in inventory handling, shrink reduction, accounts payable/receivable, payroll administration, claims management, and overall p&l

ø demonstrated record of effective organization, prioritization, and time management; consistently achieve critical deadlines while maintaining high quality standards

ø dynamic communication, presentation, negotiation, and relationship management skills

ø proactive team player equally effective in independent and collaborative environments

professional experience                

lowe s  home improvement                                                                                                                   2000 c present

sales manager, palm desert, ca (2005 c present)

administrative manager, palm springs, ca (2002 c 2004)

floor manager, insert location (2001 c 2002)

specialist, insert location (2000 c 2001)

         in recognition of outstanding performance, steadily progressed within company to attain position entrusted with a wide range of responsibilities, including customer service, sales, operational management, staff development, business expansion, inventory control, and financial planning and performance for high volume, heavy traffic stores

         effectively train and lead top-performing customer service teams; work closely with staff to maintain superior levels of client satisfaction and retention

         oversee all aspects of daily activity to achieve maximum productivity, safety, and profit margins; implement cost controls, inspect shipments and floor displays to ensure product quality, and steer workflow to provide appropriate coverage

         accurately monitor financial and performance metrics, compile and analyze complex data to generate store budgeting and action plans, and continually adjust operations to complement actual business; consistently meet and exceed sales and profit goals

 

~ key achievements ~

         led palm springs location to place in the top five volume stores for numerous years; repeatedly rewarded for expense control

         selected to participate in opening of new key palm desert store; contributed to impressive sales figures and beat forecasted targets by 20%

         consistently recognized for excellent inventory management and customer service

 

~ prior background ~

licensed contractor                                                                                                                             1980 c 1999

professional development            

sales management ~ operational management ~ administrative procedures ~ loss prevention