0000 xxxxxx xxxx , xxxx , xxxxx 00000
~ objective ~
eager to secure an opportunity field director of human resources where exceptional talents in employee relations and retention will provide an immediate and positive impact to a dynamic organization.
~ key qualifications ~
significant management background includes 10+ years with blockbuster; demonstrate proficiency in all aspects of multi-unit management including hr administration, team-building, staffing, employee development, customer service, p&l, marketing, and promotions.
highly skilled in employee relations, identifying cost savings, and optimizing profit and loss results through meticulous expense tracking.
outstanding skills in recruiting, interviewing, training, and retention. foster workplace diversity and steer strict compliance with eeo criteria.
adept in motivating, training, mentoring and managing both leadership teams and associates to display productivity excellence.
skillfully administer programs and procedures for new hire orientation, performance evaluations, and training and development.
accurately maintain personnel records, and improve hr policies to strengthen compliance and service.
~ professional experience ~
blockbuster, inc., 1999 to present
human resource director c u.s. stores (2008 to present)
effectively support two zone vps and up to 20 regional directors, while directing, supervising, mentoring, motivating and evaluating up to 20 regional hr managers.
play an integral role in broad-based hr functional areas such as staffing, manpower planning, succession planning, identifying promotable talent, and employee development.
achieved 'exceeded expectations' rating on four most recent performance appraisals.
analyzed and improved company pto policy to consolidate business functions under one accrual process.
resourcefully devised 'reduction in force' guidelines to streamline store closures while retaining company's top talent and significantly minimizing financial impact from forecasted $5m to $2.24m.
precisely defined compensation control guidelines to improve actual vs. budget dollars; slashed 'out of cycle increases' impact by almost 70% (from $5.5m to $1.7m in 2009).
confidently and successfully represented company during several tense legal situations, exhibiting outstanding conflict resolution skills.
planned, coordinated and supervised restructuring of store staffing model including job description.
championed launch of multi-unit store manager program considered a stepping stone for high performers.
administered company s spot bonus program, vital to elevating employee recognition and morale.
generated excellent savings in extensively managing field relocation programs.
ensure consistent compliance with federal, state, and local employment laws.
ahnaf bashir ~ page 2 of 2
professional experience (blockbuster) continued
regional human resource manager, elgin, il (2005 to 2008)
advanced to manage field human resources operations within assigned region, proficiently providing strategic direction and coaching to rdos and district managers on employee succession planning and career development.
applied a dynamic team player work approach to collaborate with management personnel on hr-related issues and with corporate hr on training and recruiting needs.
handpicked by hr director to support two regions consisting of illinois, wisconsin, oklahoma, nebraska, iowa, and two regional directors, 20 district managers, and 300 store managers.
strategically orchestrated hr programs and policies encompassing referral program, performance appraisals, benefits enrollment, relocation, progressive discipline and termination process, succession planning, internal complaint process, bench strength development, and recruiting.
exercised strong critical thinking abilities to investigate and appropriately respond to allegations of harassment and discrimination, employee disputes and grievances, and other sensitive issues.
represented company at labor commission and unemployment hearings and participate in follow-up communication and investigations when required.
leveraged excellent administrative expertise to generate reports for turnover, churn, succession planning, open positions, full-time employees working part-time hours, in-actives, and out-of-cycle increases.
demonstrated sharp leadership talents in coaching and training district managers and field operations personnel in various hr topics including unemployment claims and hearings, policy interpretation, and employee relations.
earned exceeds expectations ratings on 3 most recent performance appraisals.
district manager (1999 to 2005)
assembled, coached, motivated and managed management team in exhibiting performance excellence; completed regular performance reviews inclusive of job competencies feedback.
provided critical leadership in execution of marketing and promotional initiatives, participated in developing bench strength, and performed succession planning.
instrumental in generating and sustaining up to $30m in annual revenue throughout 26 chicagoland stores.
selected as member of corporate communication council.
ranked in 1st place region-wide for mystery shop scores, best operating margin (three consecutive years), and maintaining zero in-actives for 14 consecutive months.
trained store managers in financial administration, and received region s most increased profit award in 2003.
decreased employee turnover by strengthening team cohesiveness; successfully captured lowest overall employee turnover throughout region.
maintained average general manager tenure at 5 years and overall turnover at 72% for 2004.
branch office manager, kinko's, inc., bloomingdale, il, 1998 to 1999
market training manager, taco bell, elmhurst, il, 1996 to 1998
general manager, wendy's international, naperville, il, 1995 to 1996
restaurant manager / area off-premise sales coordinator, pizza hut of america, inc., lisle, il, 1992 to 1995
~ education ~
mba ~ emphasis in human resources , keller graduate school of management of devry university, 2005
b.s. degree in marketing & business administration, southwest state university, marshall, mn, 1991
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