yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

productive, quality-oriented administrative professional eager to contribute exceptional business support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.

profile

 

• offer solid and progressive border patrol support experience, including expertise in business support, office administration and customer service.
• demonstrate capacity to provide comprehensive support for all staff including report drafting, database management and customer communication.
• adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• proven ability to maintain the highest levels of confidentiality and upholding professional standard of ethics.

key achievements

 

customer service

• offer 10 years of experience in client-focused industries focused on delivering world class customer service.
• effectively identify and capitalize on opportunities to promote and expand business opportunities and contacts.

 

administrative support

• strategically scheduled high-volume calendar to maximize use of time and resources while meeting client needs.
• responsible for utilizing assessment and prioritization skills in determining follow up techniques for all incoming leads.

professional experience

 

border patrol station nogales, az                                                                                          2005-present
border patrol agent

• demonstrate capacity to provide comprehensive support for all staff including filing, handling phones, processing paperwork, and effectively managing all essential tasks.

 

pepsi bottling group                                                                                                                    2001-2005
delivery truck driver

• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

budweiser                                                                                                                                      1999-2000

delivery truck driver

  successfully steered delivery operations to generate high volume growth and revenue on behalf of company.

 

south texas community college                                                                                                   1998-1999

student financial aid advisor

  facilitate productive communication with students, assisted them in applying for financial aid.

 

professional education

general coursework south texas community college mcallen, tx                                                       1999