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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx • abc@xyz.com
proficient it professional with numerous academic and professional credentials eager to contribute technical expertise, as well as strong project management and communication skills, toward supporting an organization in maximizing performance.
profile
ø contribute dynamic multitasking skills, including quickly diagnosing and adjusting it systems to meet special conditions, resolving it challenges, and maintaining high-quality standards.
ø demonstrate precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written / verbal communication and interpersonal relationship-building talents.
ø recognized as the go-to person for immediate resolution of complex technical issues.
~ education, certifications, and technical proficiencies ~
a.s., networking specialist (in progress) dekalb technical college
extensive computer science coursework georgia southern university
ccna certification (in progress) institution
network security certification the chubb institute
operating systems
windows 9x / nt / 2000 / me / xp / vista • mac / apple
hardware
hp • ibm • dell / compaq / intel pc desktops & laptops • adsl / cable modems • ata devices • routers / switches
networking
tcp / ip • ipx / spx • smtp / pop • ppp • dhcp • dns • ping • tracert • telnet utilities
professional synopsis
technical generalist, lodgenet interactive corporation, atlanta, ga 2008 c present
ø apply sharp it talents toward providing wide-ranging internet connectivity and hardware / software networking support to hotel and business complexes within a leading provider of media and connectivity solutions.
ø expertly perform troubleshooting assistance to personnel, guests, and field / maintenance technicians regarding network / wifi hardware and software, as well as wireless connectivity on laptops within various operating systems (i.e. windows 2000 c vista and mac 9 c osx).
ø locate and troubleshoot issues with servers, routers / switches, access points, dslams, and modem ports utilizing unix-based / cisco-related commands, along with employing interactive (acd) for outgoing / incoming telephone communication while concurrently inputting notes and data within ms crm 3.0 / clarify crm.
customer site representative, idleaire technologies, atlanta, ga 2007 c present
ø provide solid troubleshooting, upgrades, and repair support, including organizing the set up of windows 9x / nt / 2000 / me / xp / vista to proficiently connect to company-specific applications via wireless and ethernet.
ø employ ping / telnet utilities to pinpoint sm module activity, as well as champ issue tracking systems to input customer- and maintenance-specific issues essential toward ensuring seamless organizational processes.
tier 3 technical technician, ryla (earthlink, inc.), atlanta, ga 2008
ø optimized level 3 assistance support by providing effective troubleshooting of dsl, cable, lpv /etv, dial-up connectivity, internet browsers, and email configurations (i.e. pop / smtp mail servers) on various operating systems (i.e. windows 9x c vista and mac osx) for consumers within high-volume earthlink operations.
ø demonstrated strong analytical abilities toward utilizing earthlink desktop sharing application to access customer-specific systems for advanced technical troubleshooting support.
ø utilized avaya (acd) for outgoing / incoming telephone communication while concurrently inputting data within peoplesoft (vantive crm), remedy, earthlink knowledge base, and other diverse proprietary web tools.
security supervisor, allied-barton contract security (verizon wireless), alpharetta, ga 2001 c 2007
ø contributed dynamic leadership talents toward training and supervising 15 top-performing security officers, along with generating and analyzing essential organizational reports via microsoft office applications.
ø facilitated critical security and loss mitigation utilizing cctv camera technologies to monitor three key access points; as well as use casi-rusco, netvu, wave reader, and simplex fire panel systems to monitor alarms.
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