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yyyyyy x. yyyyyy                                  

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

executive profile

information technology executive with more than 15 years of experience in web services, software / product development, process improvements, strategic planning, identity and access management solutions, business continuity / disaster recovery, enterprise data consolidations, and systems conversions and migrations.  implement technologies and standard operating procedures to ensure exceptional levels of user satisfaction and site functionality; extensive hands-on experience with cloud architecture, online application development, and technology support for critical 24/7 systems.  solid record of increasing customer loyalty by enhancing offerings and improving customer experience while controlling costs and growing revenues.  successfully design, implement, modify, document, and troubleshoot complex technological solutions and processes in line with business needs. clearly identify goals, define high-level technical strategies, and capitalize on opportunities to facilitate increased productivity and adaptation of products and services.  build and lead highly productive support teams.  cultivate long-standing business relationships with clients, partner organizations, and vendors.  unique blend of organization, time management, communication, and relationship management skills; consistently achieve critical deadlines while maintaining high quality standards. 

 

~ key achievements & awards ~

  • pioneered company-wide transformational customer experience initiative designed to increase client engagement while saving $2b annually.
  • oversaw sustainable growth of online self- service programs supporting 30m users in 2003 to current base of more than 60m users; cited by cmo for successfully implementing the verizonwireless.com portal redesign resulting in improved customer experience.
  • as director of it, achieved 40% yoy increase in transactions and more than $800m in cost savings for insert year by creating partnerships delivering new self-service products and enhancements.
  • managed 120-member team in developing and deploying application responsible for delivering 55m customer invoices monthly; additionally played key role in implementing wireless data systems and migrating data rating platforms.
  • while associate director of it, established enterprise application infrastructure and databases supporting more than 30,000 customer service reps and 30m online users producing over 40m transactions daily.
  • improved overall scalability and performance by consolidating peoplesoft financials, hr, and payroll systems into sun 25k platforms.
  • selected to serve as a speaker at multiple technology conferences including oracle/sun and gartner honored with cio recognition award in 2009 and 2010 for exceptional performance and contributions to maximize the shareholder value.
  • granted recognition from area president and award for outstanding contributions to growing customers faster than competition".
  • recipient of oracle s eco-friendly enterprise award for driving paperless billing and saving $48m annually.
  • recognized with sun software innovators award for 2009 for driving technology innovation and maximizing business value.

professional experience

verizon wireless                                                                                                                                      1999 c present
executive director c it (2010 c present)

director c it (2007 c 2010)

associate director c it (2003 c 2007)

  • in recognition of superior performance, steadily progressed within company to attain executive-level position entrusted with comprehensive oversight of www.verizonwireless.com, the company s 24/7 self-service online account portal supporting 60m registered customers generating over $5b per year.
  • cost-effectively administer $40m+ annual budget c allocate funds to various projects and approve expenditures; monitor and analyze spending performance.
  • oversee product development initiatives focusing on social networks and isp integrations to aggregate customer content, as well as integrating web and mobile applications to drive superior customer experience; lead software development with up to $75m investments.

 

continued

yyyyyy x. yyyyyy           page 2

 

  • direct web/infrastructure services cloud architecture across geographical regions to support verizonwireless.com, b2c, and b2b channels with more than a billion page hits quarterly and $2b in annual revenues.
  • implement web services platforms, audit and security controls, data consolidations / migrations, and systems conversions; additionally lead post-m&a conversions and migrations to successfully absorb newly acquired users.
  • manage more than 180 interdisciplinary specialists in the department.

principal member of technical staff (2002 c 2003)

senior member of technical staff (2000 c 2002)
senior technical analyst (1999 c 2000)

  • led technical teams responsible for providing web-based services, database services for call center applications, and customer communication services platform implementations.
  • reduced operating costs by $5m and number of databases by 60% with strategic planning and implementation of server consolidation and in-house disaster recovery for mission critical applications.
  • saved $2.5m annually with new enterprise customer communication platform to automate sms, email, and fax communications.

 

transworld information systems                                                                                                                   1998 c 1999
senior programmer analyst

  • collaborated on implementing computer telephony integration, collection databases, and reporting at verizon wireless (bell atlantic mobile).


riyam computer services llc                                                                                                                     1997 c 1998

programmer analyst

  • developed and supported flexi2000-based a/r and a/p modules.

 

knowmatics automata ltd.                                                                                                                          1995 c 1996
software engineer

  • advised senior management on production control, inventory control, and payroll and personnel systems solutions.

education

stevens institute of technology, hoboken, nj                                                                                                         2003

master of science in information systems, information management concentration

bangalore university, bangalore, india                                                                                                                     1995
bachelor of engineering in computer science and engineering

~ professional development ~

implementing strategy c wharton ~ harvard management training online ~ performance management skills ~

executive presentation skills ~ accelerating team productivity ~virtual teams management ~ financial acumen ~ business writing skills ~ technology & business conferences & seminars from oracle, sun, ibm, and other key vendors






 

yyyyyy x. yyyyyy                                  

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as vp of information technology and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience overseeing all aspects of it operations for verizon wireless, including implementing and managing the online customer self-service portal, directing consolidations/conversions/migrations, integrating systems to increase functionality and efficiency, coordinating multi-million-dollar budget administration, and building and leading highly productive cross-functional support teams.  i excel at anticipating business needs and am adept at sustainably growing the customer base through driving technology innovation.  my strong technical proficiencies, team leadership, and operational management skills have consistently played an integral role in my solid record of successfully cutting costs while increasing revenues.

to complement this background, i hold a master s degree in information systems and have completed substantive professional development courses. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 


 

yyyyyy x. yyyyyy                                  

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting vp of information technology position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic leadership, technical, and financial administration skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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