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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


productive, quality-oriented administrative professional eager to contribute exceptional business/office operation, customer service and team building skills toward optimizing operations of a progressive organization.



  • respected manager offering over 12 years of solid and progressive experience in office management, personnel development, administrative support, and customer service capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • skilled in developing innovation solutions to increase work productivity, efficiency, and profitability.
  • consistently develop and maintain detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.


selected accomplishments


~ strategically designed and implemented new store layout, increasing sales by 10% ~

~ successfully increased office sales productivity by obtaining nj insurance license ~

~ dramatically increased business clientele through numerous charity events ~


professional experience


account manager/insurance producer us insurance agency                                                         2008-2009

  • proactively planned, developed and implemented of informative campaigns / promotions to expand utilization of company s products and services.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
  • under directs supervision of vp, implemented reports and marketing strategies to increase profitability and book of business


insurance producer/customer service representative allstate insurance company                     2006-2008

  • drove several campaigns to maximize profits, from conducting telemarketing phone call initiative to overseeing mail-outs.
  • strategically increased overall work efficiency by organizing filing system and producing available copies of all frequently used files.
  • serving as administrative assistant, successfully handled high-volume phone calls, purchased office supplies, executing end of day reports, and  responsible for daily bank deposits.


assistant store manager blockbuster video                                                                                 2001-2006

  • actively collaborated with manager in supervising a high-performance team of 10 customer sales representatives, while also handling all inventory, merchandising and reports.
  • successfully steered sales and promotional operations to generate high volume growth and revenue.


store manager video den                                                                                                                1998-2001

  • effectively hired, trained and directed 4-member staff and actively collaborated in human resource operation functions such as processing payroll, evaluating performance and providing guidance/ mentoring.
  • consistently reconciled client complaints and employee issues, ensuring customer satisfaction and loyalty.


professional education


coursework in psychology and english bergen community college


completed seminars in hiring for excellence, professional conduct, and selling skills for success

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in office management, personnel development, administrative support, and customer service capacities. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, problem solving, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








deborah gelok

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