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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven customer service/sales manager eager to contribute outstanding leadership skills, aptitude for problem-solving, and sharp business acumen towards supporting the employer in optimizing operational and financial performance


ø  offer numerous years of customer service and sales management experience, with expertise in business development, staff development, and operations in fast-paced environments

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; hire, train, and lead top-performing support teams

ø  develop and implement quality assurance initiatives, motivational and performance incentives, and process improvements

ø  proactively track performance metrics and adjust business strategy; monitor trends and developments, including competitive services and marketing activities

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  exceptional communication, presentation, negotiation, and relationship management skills

professional experience                

staples, orlando, fl                                                                                                                             2004 c 2008
team manager

        successfully managed 15-member team in providing excellent service and developing customer loyalty

        trained staff to deliver knowledgeable product assistance and telephone support in a busy call center environment

        mentored all levels of personnel in one-on-one and group environments to maximize sales and professional growth

        efficiently investigated resolved escalated client issues


life streams, tavares, fl                                                                                                                      2002 c 2004
data manager

  • provided critical support for case managers and family care managers
  • accurately maintained more than 1,000 electronic files, spreadsheets, and automated tracking systems containing confidential and shared information
  • contributed to staffing and child placement meetings


accent marketing, eustis, fl                                                                                                                 1998 c 2002
program manager

  • expertly coached and led assistant program managers to increase sales, assets, client base, and bottom-line profits through attentive service
  • developed and implemented highly effective strategies to continually meet and surpass established targets
  • planned and conducted winning client presentations and managed key corporate client accounts; tracked performance metrics and analyzed market trends to adjust direction
  • served as company representative in community outreach initiatives


valencia community college, orlando, fl

general studies



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