career objective

results-driven program manager eager to contribute sharp business acumen, excellent communication skills, and extensive administrative background toward supporting the employer in effectively managing resources

profile

ø  numerous years of progressive program administration experience, with expertise in policy development and implementation, facilities management, hr, recordkeeping, budget planning and control, and purchasing

ø  develop and implement cost-effective short- and long-term plans in line with organizational objectives; team with interdepartmental staff on major initiatives

ø  proactively monitor revenues and expenditures; compile, analyze, and synthesize complex data to generate reports instrumental to senior management in assessing fiscal performance

ø  identify opportunities for improvement and efficiently resolve operational, procedural, and budgetary issues; facilitate internal and external communications to achieve an integrated environment

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; demonstrated ability to train and lead top-performing support teams

ø  dynamic communication, presentation, negotiation, and relationship management skills; sharp technical proficiencies including ms office

education

the evergreen state college, olympia, wa

master of public administration                                                                                                                2008

bachelor of arts in social science / psychology                                                                                       2005

                                    

centralia college, centralia, wa

associate s degree in general studies                                                                                                      1998

professional experience

centralia college, centralia, wa                                                                                                   1988 c present
program manager (2009 c present)

• in recognition of outstanding performance, steadily promoted to ultimate position as program manager entrusted with full oversight of custodial and grounds operations; work closely with other campus departments and the community at large to meet a wide range of needs
• oversee budget administration and spending, develop and implement policies and procedures, administer campus maintenance management systems, approve work orders, and manage supply inventory levels and controls
• manage human resources, including staff hiring, training, and performance evaluation functions
• direct event planning and scheduling, coordinate facilities preparation and cleanup, and serve as primary contact for special events

program coordinator (2006 c 2009)

• successfully led college facilities, operations, and maintenance office; supervised all construction and maintenance staff, office personnel, and student workers
• scheduled and followed up on building maintenance projects, coordinated on- and off-campus use of all facilities, monitored campus utility and campus key usage, tracked budget performance, advised department directors on purchasing decisions, and produced reports

 

continued

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student success specialist (2005 c 2006)

• provided students with one-on-one counseling and guidance regarding academics, financial aid options, career planning, and personal issues; assisted students in identifying and achieving unique career and educational goals
• created and presented workshops, monitored academic progress of students, designed student-specific job search strategies, assisted with coordinating available resources, and provided referrals to additional services

executive assistant (1997 c 2005)

• performed a full range of administrative and operational support functions for the vice president of student services; effectively liaised between the vp and directors
• oversaw budget development and projects, expenditure control and purchasing, employee supervision, and policy implementation; additionally oversaw scholarship program and created and maintained student services web page

human resource assistant (1995 c 1997)

• supported the personnel office, office of the president, and dean of administration by accurately and efficiently executing administrative and clerical duties, assisting with hr operations, and contributing to special projects as necessary

secretary (1991 c 1995)

telecommunications operator (1988 c 1991)

 

~ internships / additional experience ~

health educator, university of washington                                                                                     2006 c 2008

• gained valuable hands-on experience in questionnaire administration, advanced counseling techniques, and policy interpretation and application
• conducted interviews with low-income adolescents to gather raw data for a three-year county-wide dental research project

 

board of directors, valley view health center                                                                                           2005

• obtained greater understanding of valley view health center mission and community outreach efforts; actively participated in long-term decision making to provide health care services to individuals in need, to maintain and improve the health status of uninsured / low-income / migrant families, and to promote positive health behaviors and effective interventions that help prevent illness and disease
• became a contributing member of the board of trustees, served as chair of recruitment committee, and participated in annual review process

 

work first literacy re-licensing program                                                                                                 2004

• examined the role generational poverty plays in impairing verbal tools, lack of precision and accuracy in data gathering, and the relationship of identified factors to the rates of access to higher education
• applied knowledge towards researching and resolving individual incents regarding work first students driver s license suspension and the process of fines/collection agencies; partnered with statewide municipalities, jurisdictions, and collection agencies to develop a program to assist students in legally traveling to their classes and places of employment

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as insert specific job title supporting the resource protection division and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive administrative and operational support experience, including planning and executing department activity, proficiently managing information, developing and implementing policies, and providing excellent customer service.  i excel at overseeing a broad scope of functions concurrently and am adept at anticipating department needs.  my unique blend of organizational and interpersonal relations skills has consistently proven instrumental in my ability to manage and complete critical projects.  to complement this background, i hold a master of public administration degree.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to insert employer name, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

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