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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



dynamic leader, with expertise in operations management, eager to contribute broad background in all aspects of business functions in a call center management or vice presidential role.


career profile

ø  successful client services and telemarketing experience.

ø  outstanding entrepreneurial skill sets and capacity.

ø  proven ability to build and nurture professional relationships with clients.

ø  have planned and implemented successful call center start-ups and operations.

ø  record of progression to positions of increasing authority and responsibility.

ø  proficient in software, databases and trade management systems.

ø  strong focus on exceptional customer service, quality and defining/meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in program development, management and oversight.

ø  enthusiastic team player.

ø  superb competence in communications, presentations and contract negotiations.


professional experience

direct teleservices, inc., lancaster, ca                                                                                      2003 - present


       founded company and oversee general corporate operations.

       full responsibility for p&l.

       established call center including crm, phone systems and multiple databases containing 500,000 records.

       develop, implement and continually refine sales strategies and techniques.

       create and nurture key professional relationships with all clients.

       facilitate positive relationships with 60+ outside sales personnel.

       recruit, train and professionally develop operations staff of ten.


new england financial, woodland hills, ca                                                                                    1994 - 2003

call center director

       installed and maintained 100-station phone system with auto attendant.

       operated internal marketing programs for over 75 agents.

       established 25-station call center including a contact manager, databases and phone systems.

       coordinated multiple external client operations.

       spearheaded key process improvement while aiding managing partner in lead development and conversion strategies.

       conducted recruitment and staff training.


dakotah direct, spokane, wa                                                                                                        1991 -1994

account executive

       prospected, presented and sold/managed outsourced telemarketing systems for large service bureau.

       trained sales force on all internal programs.

       contributed to multiple revenue increases during tenure with firm.



san diego state university, san diego, ca

general education

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