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yyyyyy x. yyyyyy

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profile of qualifications


results-focused executive-level professional specializing in higher education management, student relations, process improvement, fiscal administration, team building, and training / development eager to contribute 14+ years experience toward supporting an ethical academic community in achieving success.  top-performer with the talent to create and implement best practice methodologies and continuous improvement programs in strategic alignment with educational goals and quality standards.  excellent communicator who can plan, delegate, and complete multiple projects within fast-paced, deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp decision-making skills.


key areas of expertise


recruitment processes                           operations management                     team building                              training / development

fiscal management                                 administrative support                        process improvement                 information management

best practice methodologies                  business communications                 long-range planning                  workflow prioritization


professional synopsis


lesley university, greeley, co / cambridge, ma                                                                                                                2000 c present


director of recruitment planning / director of student care (2003 c present)

         apply dynamic leadership talents toward directing national program enrollment data and supervising 100+ top-performing field office / operations team members in meeting and / or exceeding set university-wide recruitment initiatives.

         interface among recruitment director / staff to support the achievement of annual u.s. enrollment targets, along with establishing cohort goals and participating in multiple national program projects in alignment with university objectives.

         contribute sharp analytical abilities toward managing revenue and expense budgets; evaluating recruitment / enrollment data; monitoring performance metrics; establishing enrollment forecasts; and developing long-range fiscal plans.

         ensure productive operations by cross-training staff, addressing key performance issues, establishing best practice methodologies, encouraging multi-team collaboration, and delegating tasks to maximize use of resources.

         identify specific industry trends by preparing enrollment, retention, and prospects reports, along with actively participating in national program conferences and liaising among university professionals to review current recruitment status.


director of operations national education center (2000 c 2002)

         drove center-wide success by managing $10 million in university revenue and variable expenses to include developing / administering budgets, as well as directing all prospective off-campus graduate recruitment and logistical planning efforts.

         played a vital role in key university decision-making by monitoring center budgetary funds to guarantee proper allocation and expenditure, along with ensuring procurement programs for equipment and supplies were accurately administered.

         demonstrated strong interpersonal relations skills toward conducting valuable personnel meetings and individual reviews to facilitate productive team building, improve center communications, and encourage useful staff feedback.

         created solutions-focused information / database systems to include manipulating multiple software applications to prepare briefings, confidential correspondence, and detailed reports for executive-level management.


professional outreach associates, greeley, co                                                                                                                     1995 c 2000


information specialist

         utilized broad scope of industry and professional services knowledge to direct the development and support of internal windows- and mac-based information systems, along with coordinating all seamless graduate admissions processes.

         strategically steered all administrative functions to include managing effective recordkeeping, document processing, information dissemination, ad hoc reports review, and inventory control as required to maintain efficient operations.


additional professional roles held prior to 1995


education, certifications, and technical summary


m.s., management (3.86 gpa)                                                                                                                                              lesley university

b.a., history (middle eastern emphasis / sociology minor)                                                                university of northern colorado

certificate in teaching esl                                                                                              seattle university school of teaching esl


microsoft office suite • microsoft windows os • mac os • datatel colleague system • internet applications

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