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Yyyyyy x. yyyyyy

Country of Citizenship: United States

SSN: xxx-xx-xxxx


Job Posting: DON0303-P

Position: Miscellaneous Clerk/Assistant


Core Competencies

Clerk, Office Operations, Clerical, Administrative Support, Business Management, Sales, Customer Service, Retail, Purchasing, Supply/Inventory Control, Accounting, Invoicing, Cash Processing, Payroll, Human Resources, Hiring/Staffing, Training & Development, Supervision, Scheduling, Food Service, International Relations, Customs, Freight Forwarding, Distribution




11/2007 C 04/2009

Grand Deli & Caf                                                                                               

Deer Park, NY           

Supervisor: N/A-self employed

Hours per Week: 40



Steered full-scope operations of high-volume delicatessen, with P&L, budgeting and fiscal management accountability.  Successfully hired, trained, coordinated, and led a team of 4 associates, with strong focus on optimizing customer service and productivity. Efficiently managed cash transactions, banking and general bookkeeping.

Applied dynamic communication skills toward maintaining positive customer as well as vendor relations.  Proficiently controlled inventory and cost-effectively purchased stock to maintain optimal levels.  Facilitated advertising initiatives to boost market penetration and grow business.


08/2006 C 09/2007

Corado Bakery & Cafe                                                                                       

New York, NY                                                                                                    

Supervisor: N/A-self employed

Hours per Week: 40



Successfully launched start-up retail food business, from initial business planning, financing and licensing through operational/organizational structuring, staffing and capital assets/inventory procurement.  Strategically scheduled 5 employees to maximize use of resources while controlling payroll.  Led daily operations, including maintaining varied business/administrative documentation.


Page 1 of 3

Heayoung Chang                                                                                Page 2 of 3

Experience continued


03/1998 C 10/2007

Boulevard Copy Center                                                                                      

Queens, NY                                                                                                      

Supervisor: N/A-self employed

Hours per Week: 40



Directed operations of center specializing in providing quality business printing goods and services ranging from copying to offset printing, including production of business forms and letterhead.  Proactively managed 24 corporate accounts, from sales and order processing through ongoing customer service.  Expanded revenue streams by providing fax and Notary Public services; earned Public Notary Certification, State of New York.


05/1993 C 12/1997

Buy Sell Realty                                                                                                   

Staten Island, NY       

Supervisor: N/A-self employed

Hours per Week: 40



Drove operations of busy Real Estate office targeting sales and leasing of residential and business/investment properties, with accountability for a 3-member team of Sales Agents; earned Brokerage Licensure in support of career goals. Performed ongoing residential and commercial market analyses to expertly advise prospective buyers/sellers, maintain competitive edge and maximize business development.

Consulted with customers to define individual needs and researched properties to present optimal sales/lease opportunities.  Steered transactions from coordinating closings to overseeing completion/signing of documents and disbursement of funds.  Actively collaborated with mortgage brokers, attorneys, banks, and insurance agencies.


02/1986 C 03/1990

Sanho Enterprises Ltd.                                                                                       

New York, NY                                                                                                               

Supervisor: N/A  Phone: N/A   Permission to Contact: N/A

Hours per Week: 40


Production Manager                                                                                   

Led production department operations for garment manufacturer/importer, including direct supervision of 8 employees. Efficiently coordinated with internal sales force to control orders and ensure high level of customer service.  Routinely interfaced with global manufacturers to follow up on production status in support of meeting critical timelines. Proficiently processed damaged merchandise claims.

Cost-effectively negotiated Freight on Board (FOB) pricing with overseas manufacturers as well as researched and negotiated shipping rates; coordinated with Custom brokers and freight forwarding companies to meet distribution objectives and regulatory compliance standards.


Heayoung Chang                                                                                Page 3 of 3




Catholic Medical College

Seoul, Korea

Degree: Bachelor of Science in Nursing

Earned: 1977


Credit Hours: 198


Certifications/Professional Development


Public Notary of State of New York; 2006

Real Estate Brokerage License, State of New York; 1995


Special Skills



Microsoft Word, Power Point, Page Maker, Quark Xpress, Publisher


Fluent in Korean (written and oral)

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