Yyyyyy x. yyyyyy                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                              abc@xyz.com

 

 

Career Objective                             

 

Results-driven leader eager to contribute dynamic IT, Leadership and communication skills toward actively supporting a progressive organization as a key staff member in an IT capacity

 

Computer Skills                               

 

Ø  DOS, Windows 3.1, Windows 95, 98, 2000, Me, NT, XP,Vista, MS Office Suite, MS Exchange Server, MS Outlook, MS FrontPage, C programming, HTML, UNIX, Novel 4.1, WordPerfect 7 & 8 Office Suite VPN Client, MicroStation SE & 8

Ø  Networking Computer Desktop station /Servers/Network router and Hub interface wired and wireless devices, pcAnywhere, e/pop, Citrix. Windows Server 2000

Ø  Meditech software in a healthcare environment

Ø  MedTrack software in a health care environment

Ø  GroupWise Administrator; Novel Administrator; Basic Telecommunication

                          

Profile                                                

 

Ø  Offer approximately 10+ years progressive experience in a wide array of environments with a comprehensive IT background

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity and efficiency

Ø  Gained invaluable Network experience with installation, upgrade and configuration of networks

Ø  Utilize Help Desk Support in education and health care environment

Ø  Repair, Troubleshoot, Assemble, Install, and Configure PCs Hardware upgrade implementation, Software upgrade installation and Wind2 Financial Management System                                                                                  

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings accordingly

 

Professional Experience                

 

Computer Science Corporation/ St. Agnes Healthcare                                         2004-Present

Help Desk Analyst

                                                                                                                       

St. Agnes HealthCare, Baltimore, MD                                                                 2000-2004

Help Desk Analyst                                                       

                                                                       

Job Duties:

  Contribute dynamic leadership skills with full accountability for effectively providing Help Desk troubleshooting support for St Agnes Healthcare including IS, Facilities and Food Service Departments.

  Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with a strong focus on maintaining the Information System Department healthcare systems

  Proficiently develop and execute financial and customer service strategies supporting enterprise-wide operations.

  Spearhead diverse IT functions ranging from workflow planning and coordination, to MedTrack, Citrix, Microsoft and Novel Administration, including upgrading software and hardware.

  Troubleshoot hardware issues concerning printers, telephones, televisions, wireless systems, switches, servers, and routers.

  Analyze and review work product and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.

 

 

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Yyyyyy x. yyyyyy                                                                                                          Page 2 of 2

 

Additional experience

 

Wang Association, Inc.                                                                                      2005

Information Services Administrator               

 

St. Agnes HealthCare, Baltimore, MD                                                                 1998-2002

Biomedical Technician, Biomedical Engineering Department                                     

 

Education & Professional Training                                                            

 

Master degree MSCIS, University of Phoenix       

Certified in Monitoring and Central Station, Spacelabs Medical Inc.        

Certified in Monitoring and Central Station, GE Marquette Electronic Inc.

   Certificate in Oracle Developer/2000, WT Computer Inc.                 

Certificate in Computer Service Technology, Catonsville College                

Associate Degree in Electronics Technology, Catonsville College