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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
abc@xyz.com
(xxx-xxx-xxxx
Country of Citizenship: United States
SSN: xxx-xx-xxxx
Job Posting #:
Position:
Management Analyst
______________________________________________________________________
Core Competencies
Management/Organizational Analysis, Research, Organizational Development, Human Resources, Employee Development, Diversity, Program Management, Project Administration, Performance Enhancements, Finance, Policies/Procedures Development, Regulatory Compliance, Communications, Customer Service, Administrative Operations, Interpersonal Relations, Presentations, Reporting, Documentation, Database Administration, Computer Technology/Software, Collaborative Teamwork
Professional Experience
03/0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $0
Hours: 3-10/week
Supervisor: William Milhomme; Telephone: (xxx-xxx-xxxx; May Contact
Organizational Development Facilitator
Contribute sharp administrative skills and business acumen toward steering
wide range of organizational development initiatives. Conduct extensive
field and analytical research, assess behavioral observations and perform complex
cost analysis. Successfully design and implement organizational skill
programs as well as define and execute targeted solutions for optimizing
cognitive skill programs. Oversee strategic resource management to maximize use
of time and resources, contain costs, boost bottom-line profits, and enhance
operational efficiencies.
08/0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $39,184/year
Hours: 37.5/week
Supervisor: Maureen Oberg; Telephone: (508) 586-7581; May Contact
Child Support Enforcement Specialist
Collaborate
with senior management in evaluating, identifying and implementing streamlined
procedures for enhanced efficiency, productivity and quality of operations.
Actively research state agency databases to generate absent parent information
as well as partner with public and court systems to deliver optimal child
support services in compliance with both interstate and federal laws.
Thoroughly examine and review cases for modification. Persuasively and diplomatically
focus on attaining voluntary acknowledgement of paternity. Apply sharp
administrative skills toward troubleshooting and resolving complex financial
issues as well as maintaining detailed database of cases and court orders.
Page 1 of 3
Yyyyyy x. yyyyyy Page 2 of 3
04/2010-06/2010 (per diem)
Computershare Investor Services
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $14/hour
Hours: 15-20/week
Supervisor: Ron Troy; Telephone: (781) 575-2000; May Contact
Customer Service Agent
Proficiently steered investor services ranging from proxy solicitation for
upcoming shareholder meetings to prompt response to customer requests/inquiries.
Effectively managed high-volume outbound calling in compliance with company
scripting and policies; communicated on recorded phone lines for critical
quality control. Efficiently maintained detailed shareholder vote records as
well as call logs.
08/2007-12/0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $14-$17/hour
Hours: 20/week
Supervisor: Ingrid Crichlow; Telephone: (617) 726-2000; May Contact
Operations Associate
Worked closely with physicians and social workers to deliver quality,
safety-conscious adult psychiatric patient care in accordance with regulatory
patient care guidelines including HIPPA. Facilitated broad-range patient
services, from admitting and discharge through medication orders transcribing
and fulfillment. Maintained detailed medical records as well as
developed/produced complex progress reports.
06/2005-07/2008
Bright Horizons
25 Braintree Hill Office Park #L0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $10/hour
Hours: 15-20/week
Supervisor: Susan Hyman; Telephone: (781) 849-0966; May Contact
Infant, Toddler, Pre-School Kindergarten Teacher
Contributed dynamic communication, interpersonal relation and leadership skills
toward facilitating classroom instruction and activities.
12/2002-07/0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $11.50/hour
Hours: 15-20/week
Supervisor: Paul D Agostino; Telephone: (617) 479-0707; May Contact
Floor & Wall Representative
Played key role in generating revenue for company by effectively consulting
with customers on flooring and wall needs, providing expert product
recommendations, facilitating sales, and offering superior customer service.
02/2004-05/2004 (work study)
University of Massachusetts
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $10/hour
Hours: 10-15/week
Supervisor: Earth & Geographic Sciences Department; Telephone: (617) 287-5000;
May Contact
Secretary
Capitalized on opportunity to gain practical administrative experience in
an academic office environment.
Yyyyyy x. yyyyyy Page 3 of 3
09/2002-02/2003
Brigham s Icecream
South Shore Plaza, 0000 xxxxxx xxxx , xxxx , xxxxx 00000:
Salary: $8/hour
Hours: 10-15/week
Supervisor: N/A; Telephone: (781) 843-8200; May Contact
Waitress
Offered world-class service in processing/serving customer orders within a
fast-paced environment requiring solid prioritization, organization and
multitasking skills.
Education
Massachusetts School of Professional Psychology-West Roxbury, MA
Degree: Master of Science in Organizational Psychology
Earned: 2009
GPA: 3.4/4.0 scale
University of Massachusetts-Boston, MA
Degree: Bachelor of Liberal Arts in Criminal Justice
Earned: 2007
GPA: 3.096/4.0 scale
Honors/Activities: Co-Editor, Japanese Club Newsletter
Certifications
OCCS Teacher Certified
CPR/First Aid Certified
Technical Skills
Outlook, RMV, DTA, Oracle, COMETS, CBEDS, MassTax, MS Word/Excel/PowerPoint
Languages
Conversational: Spanish and Japanese
Additional Data
Available for Travel
Available for Relocation
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