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yyyyyy x. yyyyyy

P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000



Well-rounded and energetic professional with diverse experience seeks new challenge

 and opportunity to enhance business operations and maximize bottom-line performance.


Key areas of Expertise

   Business Administration

   Strategic Planning

   Recruitment Strategies

   Policy/Procedure Development


   Data Management

   Inside/Outside Sales

   Retail Management

   Call Center

   Leadership and Training

   Personnel Management

   Customer Service

yyyyyy x. yyyyyy

Professional Profile                                                         

  Escalate business development through strategic initiatives which increase productivity and revenue growth; achieved multiple awards; consistently exceed goals and objectives

  Self-motivated Leader with personnel management qualities; recruit, train, schedule, and supervise team players

  Organized and detail-oriented with a strong analytical mind; expertise in business administration, record management, strategic planning, policy and procedure development, and research

  Dedicated and dependable; diverse experience in retail management, recruitment strategy development, client negotiations, and inside and outside sales

  Results-driven and recognized for can-do attitude; expand clientele by securing high-profit accounts while maintaining existing customer base through exemplary account management and customer service

  Communicate technical and complex information easily and concisely; experience in a call center environment; encourage positive team relationships and provide conflict resolution

  Exhibit proficiency in translating individual needs into responsive, customized solutions

  Proficient in Microsoft Word, Excel, PowerPoint, Outlook and company specific software programs

yyyyyy x. yyyyyyEmployment History                                   

HomEq Servicing North Highlands, CA                                                                       2001 C Present

Human Resources Recruiting Consultant                                                                       2007 C Present

   Promoted from Collection Supervisor

   Received HomEq Servicing Elite Award (Company s highest award) in 2006; demonstrated core values as a manager

   Increased recruitment success from 55% to 75%; established and direct recruiting strategy to attract diverse candidates

   Spearheaded external recruiting network with business associations and diversity organizations; source, interview, and identify candidates; negotiate job placements ensuring successful integration

   Successfully designed and implemented a recognitions program for all Human Resources staff

   Key player who provides guidance and training on policies and procedures

Collection Supervisor                                                                                                         2005 C 2007  

   Promoted from Collection Specialist

   Achieved multiple awards for performance and training; recognized for positively motivating Agents

   Demonstrated superior personnel management skills; directed and trained team of 20+ Collection Agents attaining to goals and objectives

   Effectively managed a department repayment plan approval and denial process

   Launched development of new collection strategies, policies, and procedures

Collection Specialist                                                                                                          2001 C 2005  

   Received numerous awards; recognized as Top Performer during 4 year tenure

   Essential member who served in a call center environment; called clients to negotiate payment arrangements on their mortgage

   Actively participated in training of new representatives; conducted silent call monitoring with feedback

   Successfully coordinated and facilitated team meetings

yyyyyy x. yyyyyy


General Studies                                                                                                                            1996

Cosumnes River College Sacramento, CA


Did you complete a degree? Any other courses or seminars to list here?

yyyyyy x. yyyyyy

P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000









[Attention Line]

[Organization s Name]

[Address Line 1]

[Address Line 2]


Dear [Insert Name]:


This letter and the enclosed r sum are an expression of my interest in seeking a rewarding position as [Operations Manager] within your organization. I bring valuable experience which makes me an excellent match for your advertised position.


You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in business administration, strategic planning, policy and procedure development, personnel management, and exceptional customer service are some of my strengths.


I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs.  Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule.  Thank you for your time and consideration.







Craig Lannak



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