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Versatile professional eager to contribute Management, Sales/Customer Service and Project Administration talents toward supporting the employer in maximizing performance.
Ø Offer extensive experience in quality assurance/engineering, with solid management background.
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.
Sales Associate, Henna Chevrolet-Cadillac, LLC - Aiken, SC 2007-Present
Successfully drive sales by actively consulting with clients to define and address their specific vehicle needs, providing effective presentations and steering persuasive negotiations to close transactions.
Contribute to business development by using proactive prospecting techniques to generate customers.
Quality Engineer, Dayco Products, Inc. - Williston, SC 1992-2007
Applied solid industry expertise and dynamic leadership skills in managing quality personnel in their daily activities, with full accountability for organizing and maintaining internal quality audit program.
Conducted supplier quality audits at suppliers offsite locations to ensure quality system adheres to current quality standards.
Traveled internationally and domestically to customers for specific issues related to quality.
Championed corrective action teams to develop resolutions for specific quality issues.
Proficiently developed and maintained control plans for each manufacturing process.
Built and established key relationships and liaised with European community customers and Dayco personnel to ensure all quality standards are up-to-date.
Conducted comprehensive review, analysis and investigation of quality complaints to verify the issue and develop a permanent corrective action plan.
Innovatively created procedures and visual aids to optimize consistency of product inspection.
Identified and initiated cost-reducing strategies in all phases of factory operation.
Directed Quality Auditors in their daily functions of appraising customer product, with strong focus on maximizing productivity, efficiency and performance.
Effectively planned and coordinated the inspection and documentation of all international samples and production orders, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.
Industrial Engineer/Packaging Engineer, Dayco Products, Inc. - Williston, SC 1986-1992
Relied upon to lend expertise toward actively planning and performing time and motion studies for new jobs according to standard Industrial Engineering practices.
Actively collaborated with team members to effectively troubleshoot and resolve complex technical issues in order to expedite solutions.
Carefully checked industrial engineering sheets for accuracy in labor charges and opportunities to reduce costs.
Exhibited strong organizational and detail-oriented skills in establishing layouts for plant facilities, material handling equipment and plant machinery.
Discovered solutions to special packaging requests made by the customer.
Applied industry expertise, as well as administrative talents, toward strategically developing and implementing cost-effective policies and processes that optimize quality assurance.
Education & Professional Development
Bachelor of Arts - Newberry College (Newberry, SC)
Professional Training: Lean Manufacturing Concepts; Internal Quality Audits; ISO 9000 Implementation; Applied Statistics Arid Team Concepts for Continuous Improvement; How to Influence People; Team Oriented Problem Solving 8-D; QS 9000 Lead Assessor; Control Plan and FMEA; MFCI Principles; Team Building; TS16949 Quality Standards
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