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YYYYYY X. YYYYYY ª xxx-xxx-xxxx


Intelligent, resourceful and educated Business Administration/Business Support Professional eager to integrate broad based cross cultural experience toward supporting the goals of a progressive organization in the Medical Industry.  Superior office administration competence with outstanding organizational, negotiation, communication and client relations skills.   Proven ability to leverage strong management and leadership skills to influence positive business results. 


Core Competencies and Business Skills


Concise Attention to Detail

Build and Maintain Relationships

Exercise Excellent Judgment

Persuasive and Effective Speaker

Quick to Learn New Technology

Research, Data Collection and Analysis

Scheduling and Calendar Management

Strategic Planning and Execution

Maintain Confidentiality

Strong Analytical Skills

Microsoft Office Expertise

Dictaphone/10 Key/70 WPM

Customer Service Dedication

Effectively Manage Multiple Projects


EDUCATION:    California Coast University  - BSBM, Bachelor of Science in Business Management


Professional History


AT&T INC.                                                                                                                                                                                2000 to  2009

Dedicated Business Service Representative                                                                                                          2003 to 2009

   Maintained complete accountability for product sales and client relationship management for Government, Education and Medical Division sector clientele; managed multi-million dollar accounts, maximized sales and revenue performance, and cultivated solid client relationships to drive results.

   Awarded Presidents All Star Performance recognition in 2004;  facilitated compelling sales presentations, identified cross sell opportunities, and delivered superior customer service to drive growth in the territory.


Business Service Representative, Healthcare Accounts                                                                                                   2000 to  2003

   Selected to lead the management and implementation of the Region-Wide DSL Sales Tracking Program.

   Monitored and maintained client accounts, performed consultative sales to identify needs, and consistently exceeded performance benchmarks.


Verizon  - Advertising Sales Representative                                                                                                                       1998  to 2000

   Assisted clients in selecting advertising to meet their business needs and budgets; provided creative development guidance for national clients to ensure high performance ad campaigns, and achieved national recognition for high performance and business results.


McDonnell Douglas Technical Services Company - Executive Assistant                                                                      1996 to 1998

   Provided high level administrative and business support for company Vice President; forged strong relationships with key management professionals, and instrumental in influencing strategic corporate direction.

   Managed confidential financial and personnel data, provided travel arrangement coordination, calendar management, scheduling, and office assistance to create an efficient and effective environment.


Staff Control, Inc. - Safety Environment Administrator/Executive Assistant                                                              1995 to 1996

   Directed the development and implementation of a Safety Incentive Program and policies to support risk control activities; reduced equipment costs by 28%.

   Planned and coordinated multiple corporate events, skillfully managed travel arrangements and provided dictation and note taking during executive conferences and meetings.


McDonnell Douglas Aerospace - Senior Secretary                                                                                                      1990 to 1995

   Liaised between business unites, provided calendar management and meeting coordination to support Directors of the C17 Wings Department.

   Leveraged strong communication and organizational skills to effectively manage the employee development program.

YYYYYY X. YYYYYY ª xxx-xxx-xxxx






Mr. (Ms.)


(Address 1)

(Address 2)



Dear Mr. _________________


It was a pleasure (speaking with you/meeting with you) on the (date for example, 19th of February or 3rd of July). I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered.


I am very interested in the (name of position) position, and I am convinced now, more than ever, that it is the right job for me. I feel my background and qualifications prepare me well for just the sort of challenges and responsibilities we discussed.


Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.



































YYYYYY X. YYYYYY ª xxx-xxx-xxxx





Hiring Manager s Name


Company Name

Street Address

City, State Zip


Dear Hiring Manager:


I am writing to express my interest in a position where I can utilize my strong background as a Business Support Professional to contribute to the success of your organization.  For the past 20+ years, I gained successive promotion and responsibilities and have established myself as a trusted and reliable Assistant.  While I have most recently been involved in business development roles, I am anxious to get back to an Administrative/Business Support role where I can leverage my superior project management, administrative support, calendar and meeting coordination and client relations skills to influence business results.  I am certain after reading the description for the position of <position here>, that my talents and skills would be a perfect fit for your organization.


Please review a summary of my success:


Client Relations:  Proven ability to meet customer demand for superior service in a fast paced environment, while maintaining compliance with corporate standards for problem resolution and customer service.


Leadership:  Superior ethic, leadership, attention to detail and business savvy and my ability to lead a group of talented administrative professionals together, manage, train and motivate them to achieve company goals. 


Organization: Highly qualified & experienced office/administrative professional with a reputation for attention to detail and exceptional organizational skills; track record of planning and executing special events and managing departmental projects.


In addition, I have been consistently acknowledged by my employers for exceeding performance expectations.  I learn new tasks easily and welcome a challenge. 



Enclosed is my resume for your review. I believe it would be mutually beneficial for us to meet to discuss this position and how I can contribute to your company. I look forward to hearing from you soon.



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