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Yyyyyy x. yyyyyy



Operations Manager / Business Development Executive

Financial Analysis ~ Sales & Marketing Methodologies ~ Customer Service


Strategic Management Executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company. 


Qualifications Profile


Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis and strategic planning.

Ø  Comprehensive understanding of management and communication techniques due to advanced practical training. 

Ø  Knowledgeable in all facets of brand building to include policy development and implementation, merchandising, advertising and training.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 



Functional Competencies


Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

Ø  Provide staff support and mentoring whenever necessary.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Actively collaborate with multidisciplinary teams and departmental resources to optimize training efficacy.

Ø  Identify prospective customers through utilization of business directories, follow leads from existing clients, participate in various organizations and attend trade shows and conferences to increase brand exposure.

Ø  Contact regular and prospective customers to demonstrate products, explain product features and benefits as well as solicit orders for procurement.

Ø  Consult with clients after sales in order to resolve problems and to provide ongoing support.








Professional Career Track



Account Manager, Farrington Electrical Supply, Inc                                                               2009-Current


  Primary responsibilities included strategic and daily operations.

  Effectively hire, train, supervise and motivate high performance management teams/personnel. 

  Create and implement numerous training programs and coaching tools to further educate employees as well as establish accountability for performance. 

  Skilled in budgeting and sales forecasting with P&L responsibility, contract negotiation and cost reduction.


Administration Officer, America Union S.R.L.                                                                           2009-2009


  Primary responsibilities included extensive documents analysis and research related to various governmental policies.

  Managed accounts and billing processes to ensure all payments were received in a timely manner.

  Contacted consumer base regarding arrears accounts and additional issues as needed. 


Public Relations Manager, Ellen Young (Assembly Member)                                                   2008-2008


  Primary responsibilities involved acting in a management capacity in terms of organizing and general oversight of personnel. 

  Effectively hire, train, supervise and motivate high performance volunteers.

  Assigned and delegated specific responsibilities for staff to fulfill

  Implemented new strategies including updating/scanning constituent files for future campaign purposes.


Office Manager, Dr. Pui Chee Wong                                                                                          2004-2008


  Primary responsibilities include development and implementation of internal policies and procedures.

  Maintained existing clientele and presented proposals and business suggestions to owner. 

  Recruited, trained, and developed personnel as needed.

  Developed and implemented customer service and employee retention and loyalty programs.

  Conducted inventory analysis and supply procurement.


Owner / Manager, Battlezone Cyber Cafe                                                                                   2000-2003                                                                               


  Primary responsibilities included operational oversight and leadership of staff, recruitment of temporary and permanent employees and creation of new employee recruitment strategies,

  Management of vendor sourcing and relations.

  Acted as buyer and maintained viable product mix of styles and price points.

  Analyzed P&L, financial statements, and budgetary plans.

  Managed vendor relations and customer service protocols.

  Responsible for developing marketing strategies for operations.


Additional Experience


Campaign Field Operations Manager, Council Member John Liu                                                                                        



n Associate of Arts, New York University










Robin Liu


 Management Professional

Communication Protocols C Problem Solving & Strategic Development







Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer numerous years progressive advancement in key roles as an operations and business development professional.  I am particularly skilled at productions and revenue increases, working directly with all departmental resources, scheduling and process tracking, account management, directing and leading staff, understanding project plans and specifications, and problem solving with minimal impact to the overall operation.

  I have worked as a technical expert and consultant in various forms within this sector so I am accustomed to integrating into various cultures and environments. I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget.  I offer several years of practical training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.  Further I am open to discussing relocation if this should be a requirement.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.



Robin Liu








Robin Liu


 Management Professional

Communication Protocols C Problem Solving & Strategic Development



Dear  NAME:


Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and management of multiple operational and growth aspects of your organization, coupled with solid communication skills, and the ability to develop and execute successful process improvement initiatives.

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Operations and Business Development Professional leveraging proven strengths to drive efficiency and increase productivity of operations. I am also astute in quality assurance, development of training and growth plans, and strategic growth initiatives. 


My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, work efficiency, cost savings and containment, relationship building, and departmental collaboration.


I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.


Robin Liu







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