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kirtida bhatt 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
experienced financial services professional eager to contribute dynamic operations, marketing, administrative and coordination skills in a challenging management assignment.
career profile
ø over seven years of financial services industry experience.
ø expertise in credit and loan origination.
ø award-winner for outstanding performance.
ø skilled in exceptional customer service and complaint resolution.
ø well-versed in credit reporting, payment processing and documentation.
ø notable coordinator and facilitator with strong leadership skills.
ø exceptional experience in legal dispute resolution, irs liens and escrow delinquencies.
ø well-organized multi-tasker with strong detail orientation.
ø self-motivated, self-directed.
ø proficient in current mortgage software applications.
ø knowledgeable in business unit operations.
ø contributor in critical process improvement.
ø adept in relationship development and facilitating repeat business.
ø proven accomplishments in coordination, strategic planning and project management.
ø outstanding written and verbal customer relations abilities.
professional experience
citi residential lending, citigroup, 2004 - 2009
research and correspondence specialist
recruited to manage customer service issues in timely and satisfactory manner for both sides.
compiled correspondence in compliance with respa and state/federal regulations.
addressed and resolved loan origination, credit and delinquency issues.
settled payment disputes and reported on credit/loan origination/escrow concerns.
resolved customer payment delinquency problems in professional manner.
bank of america 2003- 2004
post-closing specialist
audited closed loans, authored settlement statements, truth-in-lending reports and security instruments.
calculated county disbursement fees and processed payment checks.
resolved any and all customer complaints.
gained expertise in truth-in-lending disclosures and regulatory compliance.
education
school, city, state
degree, major, year of graduation
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