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kirtida bhatt                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000  

                                                                                                                            xxx-xxx-xxxx

                                                                                                                                       abc@xyz.com

 

objective

experienced financial services professional eager to contribute dynamic operations, marketing, administrative and coordination skills in a challenging management assignment.

 

career profile

ø  over seven years of financial services industry experience.

ø  expertise in credit and loan origination.

ø  award-winner for outstanding performance.

ø  skilled in exceptional customer service and complaint resolution.

ø  well-versed in credit reporting, payment processing and documentation.

ø  notable coordinator and facilitator with strong leadership skills.

ø  exceptional experience in legal dispute resolution, irs liens and escrow delinquencies.

ø  well-organized multi-tasker with strong detail orientation.

ø  self-motivated, self-directed.

ø  proficient in current mortgage software applications.

ø  knowledgeable in business unit operations.

ø  contributor in critical process improvement.

ø  adept in relationship development and facilitating repeat business.

ø  proven accomplishments in coordination, strategic planning and project management.

ø  outstanding written and verbal customer relations abilities.

 

professional experience

citi residential lending, citigroup,                                                                                       2004 - 2009

research and correspondence specialist

      recruited to manage customer service issues in timely and satisfactory manner for both sides.

      compiled correspondence in compliance with respa and state/federal regulations.

      addressed and resolved loan origination, credit and delinquency issues.

      settled payment disputes and reported on credit/loan origination/escrow concerns.

      resolved customer payment delinquency problems in professional manner.

 

bank of america                                                                                                                   2003- 2004

post-closing specialist

      audited closed loans, authored settlement statements, truth-in-lending reports and security instruments.

      calculated county disbursement fees and processed payment checks.

      resolved any and all customer complaints.

       gained expertise in truth-in-lending disclosures and regulatory compliance.

education

school, city, state

degree, major, year of graduation

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