yyyyyy x. yyyyyy                                            traci armstrong

social security number:              xxx-xx-xxxx

position:                                            area specialist, gs 11/12

knowledge, skills & abilities (ksas)

 

factor a:  knowledge of public, private, and commercial loan making and servicing programs as well as credit and management practices and principles.

 

 

a key part of my jobs has been to apply my knowledge of public, private, and commercial loan making and servicing programs as well as credit and management practices and principles.  i conduct comprehensive review and analysis of loans and programs in order to determine, develop, recommend, and implement effective plans to ensure optimal performance. 

 

in my current position as area specialist at usda-rural development, i consistently assist borrowers and management agents and service their multi-family (mfh) loans, demonstrating a strong knowledge of credit principles required to assess the soundness of individual loans for home ownership.  i also support management with complex and difficult loans and grants under the community programs (cp), business and industry (b&i), single family housing (sfh), and multi-family (mfh) authorities, applying my knowledge of contracting principles and procedures.  i successfully work toward providing credit and technical assistance to rural people, business concerns, communities, and other interested parties, with strong focus on optimizing productivity, efficiency and quality of services.  for my exceptional sfh knowledge and performance, i received the performance award in both 2003 and 2004.

 

serving as a loan secretary/administrative assistant at first american bank, i acquired valuable knowledge and experience in property management procedures, real estate practices and general business to manage and oversee sale of inventory housing.  i directly supported the loan officer and branch manager with all aspects of private and commercial loan making, including making loans, producing loan applications and assisting customers in completing applications.

 

to complement my professional experience, i completed numerous training programs regarding public, private, and commercial loan making and servicing programs as well as credit and management practices and principles.  i took single family housing training, community programs training, multi family housing training, mfh credit & financial analysis training, compliance review training, rural rental housing association meeting and mfh new employee orientation.

 

yyyyyy x. yyyyyy                                            traci armstrong

social security number:              xxx-xx-xxxx

position:                                            area specialist, gs 11/12

knowledge, skills & abilities (ksas)

 

factor b:  skill to effectively communicate both orally and in writing to diverse groups and individuals regarding program issues and matters.

as demonstrated in my progressive career, i have continually excelled in communicating both orally and in writing to diverse groups and individuals regarding program issues and matters.  i have successfully worked in team environments, with a strong focus on supporting individual and group contributions to operational success.  i have repeatedly demonstrated my talent to support management in diverse administrative functions, applying my advanced communication skills.  my record shows repeated success, resulting in progressive increased responsibilities.  i successfully analyze current processes, evaluate alternatives and options, and implement creative solutions to meet organizational objectives.

while working as the area specialist, i build and establish key relationships and liaised effectively with management and staff. i monitor rental assistance usage and make recommendations directly to the state director for the assignment of rental assistance or transfer of unused rental assistance.  i also monitored vacancies and reported them to the area director with targeted recommendations for corrective actions.  i actively participated in staff meetings and prepared detailed written reports using the mfis system for the mfh staff to ensure the achievement of operational goals and objectives.  in addition, i contributed strong oral and written communication abilities in completing a community programs training course as well as sfh and mfh training.  i acquired advanced knowledge and skills in diverse program issues and matters.

 

as a loan secretary/administrative assistant at first american bank, i successfully applied my advanced communication and negotiation skills toward supporting customers, management and staff.  i was relied upon to lend my expertise in preparing monthly financial reports for board meetings which included reserve requirements, loan to debt ratio report, ore tracking, and board minutes.  exhibiting strong technological skills, i also developed spreadsheets to aid branch manager in tracking customer collateral.  exhibiting solid leadership qualities and exceptional interpersonal relation skills, i trained employees on bank software and other related software, playing a solid role in the development of top performing team members.