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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
proficient it professional eager to contribute technical expertise, as well as strong project management
and communication skills, toward actively supporting an organization in maximizing performance.
profile
adept at visualizing innovative it projects, designing best practice methodologies, and implementing business development solutions to achieve cost-effective alignment with organizational goals.
demonstrate precise problem-solving proficiencies, proven analytical abilities, sharp troubleshooting techniques, and excellent written / verbal communication and interpersonal relations skills.
prioritize, manage, and complete multiple it assignments within fast-paced, high-pressure environments.
recognized as the go-to person for immediate resolution of complex technical issues.
~ education, certifications, and technical proficiencies ~
associate s degree in computer electronics technology
eastern kentucky university
certified novell administrator • a+ certification
ibm computer hardware • internet research • all microsoft software • novell / windows 2000 / windows nt network
professional synopsis
smart city telecom, orlando, fl
pc / lan system analyst 2000 c present
drive it success by supporting 24 windows 2000 / 2003 servers within an isp environment to include proficiently conducting daily administrative duties, back-up procedures, and software installations.
contribute strong technical knowledge instrumental in providing comprehensive server-based software support, as well as performing successful desktop assistance for all company users.
expertly build and maintain lan equipment with the network to ensure seamless technical processes at all times, along with resourcefully researching and recommending new products for information systems to provide cost-effective organizational solutions.
teksystems, orlando, fl / lexington, ky
network technician 1999 c 2000
strategically steered operating systems efficiency by assisting user desk personnel with all-inclusive software challenges encompassing windows 3.1, dos 6.0, windows 95, windows nt, and os / 2.
installed and configured network adapters ranging from token ring to ethernet cards, as well as software packages to include cc: mail, microsoft office, netscape navigator, norton anti-virus, and additional in-house and licensed software packages.
utilized solid communication abilities toward dealing with first-level network support issues, along with fielding targeted troubleshooting calls ranging from network protocol to general administration challenges within novell and netware environments.
desktop support technician 1998 c 1999
demonstrated excellent interpersonal relations skills toward providing key telephone-based hardware / software troubleshooting support, along with promptly handling diverse client requests and resolving technical challenges by issuing service calls for wide-ranging administrative and technical problems (i.e. novell, netware).
contributed sharp multitasking talents toward resolving various it challenges within operating systems to include windows 3.1, dos 6.0, windows 95, windows nt, and os / 2.
installed and configured network adapters ranging from token ring to ethernet cards, as well as software packages such as lotus notes, microsoft office, netscape navigator, and norton anti-virus, among others.
~ additional job history ~
senior technician, first computer solutions, richmond, ky 1997
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