yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

results-focused operations manager specializing in driving business growth, building solid teams, initiating cost-effective improvements, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer 14+ years of experience toward maximizing an employer s bottom-line.

 

profile of qualifications

 

         integral leader who excels among high-volume distribution operations, including handling inventory control and p&l / forecasting, as well as overseeing start-up endeavors, new systems implementation, and multi-staff training.

         out-of-the-box thinker who makes decisions to reflect positively on operations productivity, corporate well-being, and client satisfaction, along with building strong teams with low turnover rates and high levels of company loyalty.

         excellent communicator who seamlessly interfaces with all levels of business professionals and clients to meet goals.

         ambitious self-starter who plans, prioritizes, and manages tasks within fast-paced, deadline-driven environments.

 

key areas of expertise

 

warehouse management             p&l responsibilities                   process improvement                          payroll / hr support

team building / training           forecasting / budgeting              inventory / supplies control              safety / quality control

client / customer relations       administrative operations         shipping / receiving processes         regulatory compliance

 

career highlights

 

         successfully coordinated a 500,000-square-foot building move encompassing five major accounts, including managing multiple account layouts, start ups, and turnarounds for high-profile clients such as wal-mart, target, kroger, publix, , food lion, ingles, big lots, k-mart, family dollar, dillard s, pier i imports, and barnes & noble.

         increased absolute variance inventory accuracy to 99.6%, improved case-pick productivity by 20%, and decreased shipping errors by 67% which was instrumental in boosting bottom-line results within competitive markets.

         reduced head account by 22% and overtime by 37% via cost-effective labor management and resource use.

         achieved 35% reduction in warehouse damages by organizing co-pack / re-pack and quality control measures.

         led targeted software system conversions from as / 400 to sap to streamline and improve operational efficiencies.

         recognized for job excellence with highest award attainable for a contract employee by ciba-geigy corporation, and achieved most improved warehouse honors by colgate-palmolive as operations manager of gatx logistics, inc.

 

professional synopsis

 

operations manager

 

         utilize broad scope of industry knowledge and dynamic business acumen to direct daily operations of a 780,000-square-foot 3pl distribution facility for del monte corporation with a staff of six supervisors; 96 warehouse associates; and a diverse group of inventory control, customer service, contract labor, and scc transportation teams.

         lead key decision-making for additional facilities such as a 500,000-square-foot location servicing contracts with quaker oats, e&j gallo, new world pasta, jurlique, and sam s club with storage and handling in varied environments.

         ensure superior customer service satisfaction for major clients (e.g. wal-mart, target, kroger, publix, , food lion, ingles, big lots, k-mart, family dollar, dollar general, and liquor distributors) while cost-effectively handling daily shipping and receiving efforts via rail, ltl, ups, and t / l freight and promoting a safe, efficient work environment.

         set and maintain performance, safety, sanitation, and facility maintenance standards encompassing objective daily, weekly, and monthly documentation of customer kpis, safety meetings, and aib audits (consistent superior ratings).

         drive business growth by recruiting and evaluating staff, and handling p&l and aging reports for three cost centers.

 

distribution manager

 

         strategically steered a top-performing staff of four supervisors, 20 warehouse associates, two inventory control specialists, 10 delivery drivers, and contract labor covering two shifts working in conjunction with customer service, purchasing, and sales while servicing a varied customer base encompassing janitorial contractors, hospitals, hotels, restaurants, and major retail outlets such as dillard s, pier i imports, and barnes & noble stores.

michael j. mcfarland                                                                                                                                                   (xxx-xxx-xxxx

 

professional synopsis (continued) page two

 

distribution manager (continued)

 

         optimized organizational efficiency by managing high-volume shipping and receiving by ltl, ups, t / l (internally and brokered), and local routes delivered by pollock fleet, along with upholding detailed dot and osha recordkeeping, maintaining fleets, handling accounts payables, managing safety, and performing inventory control.

 

operations manager

 

         applied strong leadership talents toward managing 40 direct and 20 indirect associates within a 550,000-square-foot, two-facility 3pl distribution environment servicing 70 high-profile accounts (e.g. jvc, mitsubishi, g.e.), as well as multiple retail and food service customers while continually providing quality service and customer satisfaction

         interfaced among transportation and customer service management to ensure comprehensive shipping and receiving deadlines were met with a high level of satisfaction, along with meeting optimum transportation efficiencies through the use of tl, ltl, rail, air (ups / fedex), overseas shipping and receiving, and cross docking.

         directed and / or maintained client-specific account layouts and inventory control programs which resulted in approximately 120 c 150 physical inventories per year in coordination with accurate daily audits and cycle counts.

         handled documentation of aib, fda, doa inspections, and customer audits to achieve consistent superior ratings, along with overseeing all sanitation programs, osha compliance, and company-specific safety control practices.

 

operations manager

 

         managed a 70-member warehouse and 10-member office staff within the 24 / 7 operations of two distribution centers and five remote overflow sites consisting of 1.2 million-square-feet for kimberly-clark and s.d. warren.

         handled all facets of shipping and receiving functions encompassing tl, ltl, rail, air, and overseas containers.

         completed customer requirements and project deadlines on time and within set parameters, including overseeing all p&l, payroll, and budget processes, as well as maintaining responsibility for hiring and training of personnel.

 

additional operations manager role held with gatx logistics, inc. prior to 1997

 

professional development

 

rf / food grade warehousing • dot regulations training • p&l / budget processes

osha regulations training • iso / aib • hazmat technician / training

import / export • sap • as / 400 • oasis • wdls • wms

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives.  i can offer 14+ years of solid experience in high-volume 3pl distribution / warehouse / operations management, p&l, forecasting / budgeting, shipping / receiving, and inventory control, and am well-versed in all facets of team building / training, process improvement, safety / quality control, regulatory compliance, and client / customer relations.

 

to complement my background, please note that i have completed rigorous training in rf / food grade warehousing, dot regulations, osha regulations, hazmat, iso / aib, sap, wdls, and wms, among other areas of emphasis.

 

currently, as an operations manager for saddle creek corporation, i utilize my broad scope of industry knowledge and dynamic business acumen to direct daily operations of a 780,000-square-foot 3pl distribution facility for del monte corporation with a staff of six supervisors; 96 warehouse associates; and a diverse group of inventory control, customer service, contract labor, and scc transportation teams.  within this role, i lead key decision-making for additional facilities such as a 500,000-square-foot location servicing contracts with quaker oats, e&j gallo, new world pasta, jurlique, and sam s club with storage and handling in varied environments.  i also ensure superior customer service satisfaction for major clients (e.g. wal-mart, target, kroger, publix, , food lion, ingles, big lots, k-mart, family dollar, dollar general, and liquor distributors) while cost-effectively handling daily shipping and receiving efforts via rail, ltl, ups, and t / l freight and promoting a safe work environment.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and career highlights.

 

you will find me to be a results-driven professional who can contribute a track record of organizing and implementing distribution strategies to improve bottom-line performance while defining key business priorities and meeting targeted goals.  in addition, i can recruit, develop, and manage customer-focused teams within fast-paced, deadline-oriented environments while streamlining operational processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you, and thank you in advance for your consideration.

 

sincerely,

 

 

 

michael j. mcfarland