yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

abc@xyz.com

 

objective

results-driven individual eager to contribute broad scope of experience in loss mitigation, customer service, organizational coordination, collections and analytical skill sets in a challenging customer service assignment.

 

career profile

ø  skilled in exceptional customer service and collections.

ø  extensive professional training.

ø  outstanding communication abilities.

ø  exceptional negotiation capacity.

ø  notable coordinator, interviewer and facilitator.

ø  strong leadership and customer assistance skills.

ø  knowledgeable in insurance investigations and projects.

ø  well-organized multi-tasker with strong detail orientation.

ø  self-motivated and self-directed.

ø  facilitate business unit operations.

ø  contributor in critical process improvement.

ø  adept in relationship development and facilitating repeat business.

ø  proven accomplishments in coordination and project management.

ø  spanish linguist.

 

professional experience

citifinancial auto, dallas, tx                                                                                                       2001 - present

loss mitigation specialist 3

loss mitigation analyst

team lead for backend collections/supervisor

       specialize in avoiding losses for company through forbearance and corporate loss-mitigation programs.

       assist customers with complex and difficult situations.

       interview prospective customers to ensure creditworthiness.

       review accounts to determine criteria for amendment and modification.

       participate in special projects to ensure risk and policy adherence.

       recognition for perfect record in identifying fdcpa violations.

       coordinate with insurance companies, police and impound yards.

 

education/training

w.w. samuel high school

diploma, 1992

 

how to manage, motivate and lead team course

management skills for supervisors course