yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
productive, quality-oriented administrative professional eager to contribute office operations, data collection/ entry and project management skills in a challenging assignment.
ø long-term clerical, data entry, customer service and regulatory experience.
ø extensive professional training and education.
ø career built with international telecommunications leader.
ø focus on productivity enhancement and meaningful cost control.
ø knowledgeable in invoicing and order processing.
ø record of progression to assignments of increasing authority and responsibility.
ø wide-ranging project and general operations background.
ø skilled in policy, procedures and process improvement.
ø comprehensive grasp of business management.
ø outstanding communications and presentation skills.
ø expertise in providing support to senior management.
ø well-organized multi-tasker with strong detail orientation.
ø university-level liberal arts training.
at&t, detroit, mi 1986 - 2008
customer information specialist
assisted telephone customers with address retrieval, business listings and public service information.
have also been employed by michigan bell in role of statistics clerk performing collecting and inputting revenue data into report form. also have served with bell tool as surface grinder; tiffany s janitorial service, inc. as maintenance worker; professional tapes and records as store manager and chrysler corporation as line assemblyman.
ameritech applied technologies, inc., oak park, mi
introduction to microcomputers course, 1989
ibm dos 3.1 course, 1989
lotus 1-2-3/advanced lotus course, 1989
focus hope training institute, detroit, mi
machinist training course, 1984
wayne state university, detroit, mi
liberal arts studies, 1980
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