objective

business-savvy administrative professional eager to contribute broad-scope office management, project administration and customer service background toward delivering quality operations support as a key team member.

profile

         strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

         skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         knowledgeable in numerous facets of business operations thus aiding in bottom line revenue increases.

         excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

         proven ability to adapt strong process knowledge and technical skills to diverse organization needs.  

         technology proficient and savvy in numerous applications and platforms including ms office suite, visio, and outlook.

transferable skills

         effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.

         develop claimant communications materials: website content, scripts for telephone service center, procedure manuals and all correspondences.

         set up call center, trained call center personnel and support team by arranging travel, client visits and conference calls. 

         prepare correspondence and client presentations and respond to client inquiries and worked directly with vendors. 

         ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues at routine meetings for prompt resolution.

         regularly schedule reviews and tracks progress of particular projects.

         possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as viability analyses. 

         provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. 

career achievements

         monitored multi-million dollar settlement funds during claims disbursement. tracked and audited billable hours versus settlement budget.

         served as right hand to account executives to ensure smooth back-office operations of claims processing and supervising, often with intense pressure and no room for error. 

         created comprehensive policy and procedures manual (for publication on intranet) in less than nine months.

         designed and implemented a central filing system for class action and bankruptcy departments.

         created a filing system for 200+ cases of all types, including indexing and cataloging of documents.

 

professional experience

real estate broker, prudential real estate                                                                                2009-present

 

         primary responsibilities: design and implement marketing plans, develop advertising campaigns, conduct various meetings with clients, negotiate contracts with clients, prepare in-depth documentation and quality control audits, and disseminate reports to all relevant parties.

 

 

senior claims analyst, epiq systems                                                                                            2004-2008

 

         primary responsibilities: made travel arrangements for account executive team members, set up conferences and meetings, wrote correspondence to clients, claimants and others for account executive, managed projects as designated by account executive, designed claim forms, edited documents before submission to the court and others, proof-read documents before final printing.

 

 

paralegal, epiq systems                                                                                                                  2003-2004

 

         primary responsibilities: wrote reports including website and telephone call center activity, performed case data analysis, wrote budget reports, forecasts and analyses, interpreted court documents, responsible for million dollar settlement funds distribution as well as assigned class action cases.

 

 

account manager, epiq systems                                                                                                   1999-2003

 

         primary responsibilities: created central filing systems, analyzed court documents, designed databases for information management and capture, set up call centers for various cases, interviewed, supervised and trained staff, developed call scripts and website content.

                                                                                                                                                                    

earlier experience

-       owner, budget mail, inc.

-       paralegal, hornstein, duggan, attorneys

education

         bachelor of science c information systems, american sentinel university

         license - oregon real estate broker

         diploma c paralegal, southern career institute 

 

 

 

 

 

 

 

 

priscilla kennedy

project leader / operations manager / business analyst

 

date

name here of recipient

name here of company

 

dear recipeint name:

recent research into company name prompted me to immediately update my resume for your review.   based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer years of experience within numerous sectors and industries as an administrative management and project oversight professional.  i am also astute at employing leadership practices that help ensure cohesiveness between departments and team members.  i am now seeking a new application for my diverse skills and background.

            i am an exceptionally hard worker and my peers consider me a strong team player.  my enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team.  i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement.  i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  please contact me sooner if you wish to talk before then.  i look forward to speaking with you.

regards,

priscilla kennedy