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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
customer-focused, service-oriented professional with solid background in the financial services sector eager to contribute to the success of caddo parish in the capacity of commission clerk.
career profile
ø over nine years of administration, operations and office management experience.
ø bachelor of arts in political science and pursuing master of business administration.
ø focus on productivity enhancement and meaningful cost control.
ø record of progression to assignments of increasing authority and responsibility.
ø wide-ranging project and general operations background.
ø experienced in documentation, collections, loan processing and vendor negotiation.
ø skilled in policy/procedures and process improvement.
ø comprehensive grasp of business management.
ø outstanding communications and presentation skills.
ø expertise in providing support to senior management.
ø well-organized multi-tasker with strong detail orientation.
professional experience
capital one bank, n.a. 2005 - present
commercial operations processor iii
prepare, index and verify legal documents, ensure regulatory compliance and control file quality.
track insurance via updated tickets, monitor exceptions and update commercial vault files.
release loans to borrowers and third parties, perform special projects and obtain customer information.
american general financial 2005
financial representative
initiated collection efforts on past-due accounts, processed and underwrote loans.
provided customer service, assisted training of bank employees and prepared documents.
negotiated contract terms, maintained records and marketed branch products and services.
state farm insurance company 2002
claims adjuster (summer intern)
evaluated property damage and injuries, investigated liability and made restitution payments.
managed architectural property claims, verified coverage and negotiated with providers.
office of senator mary landrieu 2001
office clerk (summer intern)
performed data entry, processed mail and filed documentation.
photocopied data, answered and directed phone calls and assisted document preparation.
planned meetings, filed correspondence and maintained filing system.
education
texas a&m university - commerce online
currently pursuing master of business administration
louisiana state university, shreveport
business certification program, 2007
grambling state university
bachelor of arts, political science (pre-law), magna cum laude, 2002
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