Yyyyyy x. yyyyyy
Dynamic, articulate and award winning 3RD Party Recovery Management Professional with a proven track record of delivering exceptional results through strong leadership, strategic planning and superior negotiation skills. Eager to integrate high-energy management talent, advanced communication and technological savvy to support the business objectives of a progressive employer in a Recovery Management role.
Core competencies include:
Persuasive and Effective Communicator
Effective Problem Solving and Resolution
Place 150-200 Calls Per Day
Skip Tracing/Predictive Dialer Applications
Employee Development and Training
Recovery Software/Microsoft Office Suite
Drive High Production Goals
Teambuilding and Mentoring
Collaborate as Key Management Member
Short and Long Term Planning
Client Relationship Management
Expert Level FDCPA/FCRA Knowledge
Quality Control/Business Analysis
Optimize Performance Standards
Credit Management/Collections Processes
2009 to 2010: ARS National Service Inc. Phoenix, AZ - Recovery Manager
Provided leadership and oversight for consumer and business credit card collections for Capital One, Citibank and Chase clients.
Managed, trained and mentored 15+ Account Representatives; established performance benchmarks to optimize production and recover goals, and coordinated with internal business units to define short and long term goals.
Year to Year: ARS National Service Inc. Escondido, CA - Senior Collection Supervisor
Began tenure in position as a Senior Account Representative and received promotion to Senior Collection Supervisor in 2007.
Selected by Senior Management to sustain market-share and lead aggressive turn around strategies.
Provided leadership and oversight for 15+ Account Representatives; implemented strict performance management, training and development strategies to optimize productivity and results.
Distributed new business for Citibank, Seconds Associates and Citbank Oil accounts; leveraged strong knowledge of collection laws, FDCPA and FCRA requirements to ensure compliance.
Increased commitment from Chase to perform collections processes due to excellent results.
Utilized knowledge of technical proprietary applications, skip tracing and predictive dialer processes to enhance productivity and consistently exceed performance goals.
Effectively managed a high volume of 200 to 300 collection accounts; utilized persuasive communication and customer service skills to increase repayment dollars.
Achieved 112% to goal in 2008, collecting over $3.6MM in fees.
Named Supervisor of the Quarter on several occasions and received recognition as Chase tertiary collection agency for 5 years running.
Led national results for 10 successive months for revenue collected.
PVCC, Phoenix, AZ - Associate Degree, Business Administration
Yyyyyy x. yyyyyy
<Hiring Contact Name>
<City, ST Zip>
Dear Mr./Ms. ____:
Are you seeking a dynamic, ambitious and results-driven Recovery Management Leader with experience in staff development and process improvement to join your team? As a progressive and proactive professional, I have always viewed my position in an organization as being a business partner to the operations team, and an advocate for achieving solid business results.
I am a well respected and successful leader because I have found a way to balance the needs of the business, while carefully enhancing the culture and client relations strategies during change management and growth periods. I have a reputation for fairness and open-mindedness and a track record of supporting corporate accountability.
I have significant experience in leading aggressive start up and turnaround strategies resulting in a positive impact in profit, revenue generation, and teambuilding functions. I have improved operations through the implementation of new processes and procedures, and have been acknowledged by my employers for my accomplishments. This, along with my expertise in strategic planning makes me an ideal candidate for the position of <position here>. I am ready to apply my natural leadership style, training and development experience, and superior business acumen toward moving into a Senior Level Recovery Manager role.
The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>. I believe it would be beneficial to us both to further discuss your organization s goals and how I can help you meet them. I will look forward to your call.
Thank you for your time and consideration.
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