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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx


MarketingHuman Resources

Well-rounded and energetic individual seeks new challenge and opportunity to apply consummate skills in human resource management and strategic marketing to optimize operations of a dynamic organization.


Key areas of Expertise

   Strategic Marketing

   Administrative Support

   Document Management

   Inventory Control

   Problem Resolution

   Customer Service

Ø  Escalate business operations through innovative initiatives and superior customer service which increase productivity and revenue growth; consistently exceed goals and objectives

Ø  Dedicated and results-driven; experience determining strategic marketing techniques to boost business development

Ø  Organized and detail-oriented Leader; positively motivate team players while overseeing multiple priorities

Ø  Demonstrate exceptional communication and interpersonal skills; fluent in English, Spanish, and Portuguese

Ø  Exhibit diagnostic problem-solving skills; translate individual needs into responsive, customized solutions

Ø  Proficient in Microsoft Office; MAC and PC

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Employment History                                                          

Customer Service Manager                                                                                                    04/2008 C 12/2009

Sage Group - Infiniti Glendale, CA 

   Boosted business development by providing excellent post-sale customer service; skillfully prepared customer profiles and managed files

   Played key role ensuring customer satisfaction; provided solutions to customer concerns and followed up with service efficiency

Chief Executive Officer s Assistant                                                                                        01/2007 C 12/2007

Superstar Concierge LLC ▪ Santa Monica, CA

   Essential team member who directed concierge services for excusive clientele; monitored client schedules and established strong vendor relationships

   Maximized efficiencies through effective management of customer and business inventory

Customer Service Manager                                                                                                    09/2005 C 11/2006

Aide Hospitality & Management ▪ Barcelona and Cannes, Spain

   Served as liaison between various businesses and short-term executive suites; built positive working relationships with rental agencies

   Demonstrated exceptional customer service ensuring customer needs were met; conducted various activities from receiving payments to returning keys

Intern                                                                                                                                    09/2004 C 06/2005

FC Barcelona Museum and Superstore ▪ Barcelona, Spain

   Launched demographic analysis to determine tourist market strategies for the Barcelona professional soccer team museum and superstore

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Bachelor of Arts in Business Administration                                                                                             2005

Ireland La Salle University Barcelona, Spain

General Studies, American College Dublin Dublin, Ireland                                                           2001 C 2003

General Studies, Santa Monica College Santa Monica, CA                                                           2000 C 2001

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0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx









[Attention Line]

[Organization s Name]

[Address Line 1]

[Address Line 2]


Dear [Insert Name]:


This letter and the enclosed r sum are an expression of my interest in seeking a rewarding [Marketing] position within your organization. I bring valuable experience which makes me an excellent match for your advertised position.


You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in strategic marketing, administrative support, leadership, and excellent customer service are some of my strengths. I am also fluent in English, Spanish, and Portuguese.


I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs.  Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule.  Thank you for your time and consideration.






Ana Paula Fernandes




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