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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


versatile professional eager to contribute comprehensive management background toward actively supporting the employer in optimizing performance.




  • dedicated manager offering over 5 years of solid and progressive experience in business management, personnel development, and customer service.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
  • dynamic communication, organization, problem solving, and relationship management skills.


professional experience


branch manager/senior branch account executive citifinancial, inc.             2008-present

  • sharp business acumen and experienced in managing broad scope of operations, from loan underwriting, application processing and daily reporting to handling collections and loan closings.
  • successfully steered banking product and service sales to generate high volume growth and revenue on behalf of company.
  • consistently ensured delivery of quality customer service vital to sustaining and growing client accounts.


manager kimko, inc./mc donald's                                                                                2005-2008

  • serving as manager-in-charge, effectively oversaw cash handling, employee scheduling, administrative operations, and customer service.
  • facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.


crew trainer/assistant manager kimko, inc./mc donald's                                                        2005

  • oversaw all business and customer service operations, from grill and assembly line, to drive-thru window and cashier stations.
  • effectively trained and directed staff and actively collaborated in human resource operation functions such as ensuring procedural compliance, evaluating performance and providing guidance/mentoring.


professional education


serve safe certified

basic shift management certified

advanced shift management certified


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