yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive management background toward actively supporting the employer in optimizing performance.

 

profile

 

• dedicated manager offering over 5 years of solid and progressive experience in business management, personnel development, and customer service.
• in depth experience in client-focused industries focused on delivering world class customer service.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
• dynamic communication, organization, problem solving, and relationship management skills.

 

professional experience

 

branch manager/senior branch account executive citifinancial, inc.             2008-present

• sharp business acumen and experienced in managing broad scope of operations, from loan underwriting, application processing and daily reporting to handling collections and loan closings.
• successfully steered banking product and service sales to generate high volume growth and revenue on behalf of company.
• consistently ensured delivery of quality customer service vital to sustaining and growing client accounts.

 

manager kimko, inc./mc donald's                                                                                2005-2008

• serving as manager-in-charge, effectively oversaw cash handling, employee scheduling, administrative operations, and customer service.
• facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

crew trainer/assistant manager kimko, inc./mc donald's                                                        2005

• oversaw all business and customer service operations, from grill and assembly line, to drive-thru window and cashier stations.
• effectively trained and directed staff and actively collaborated in human resource operation functions such as ensuring procedural compliance, evaluating performance and providing guidance/mentoring.

 

professional education

 

serve safe certified

basic shift management certified

advanced shift management certified