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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx ~ abc@xyz.com

career profile

results-oriented customer service professional with solid skill and capacity to handle various functions associated with human services including identifying and meeting the needs of various customers in a fast-paced environment. detailed and dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues and management and produce tangible profits as a result. talent to identify the need for solutions to immediate problems and to encourage a risk-free, positive atmosphere to meet those needs. demonstrated talent for developing plans that successfully meet the objectives of an organization. proficient in microsoft excel, word, and powerpoint.

customer service / administrative support / public relations / office administration

 human service / written & verbal communication

career history

american insurance company, city, state

customer support representative, 02/2008 c 06/2009

         located and notified customers of delinquent medical billing accounts to solicit payment.

         received payment and posting amount to customer's account; keeping records on status of accounts.

         sorted and filed correspondence, and performed miscellaneous clerical duties such as answering correspondence and distributing mail to upper management.

 

muhammad islamic academy, philadelphia, pa

secretary, 09/2002 c 01/2008

         operated office equipment such as fax machines, copiers, and phone systems, and used computers for spreadsheet, word processing, database management, and other applications.

         answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.

         set up and maintained paper and electronic filing systems for records, correspondence, and other material.

         located and attached appropriate files to incoming correspondence requiring replies.

         composed, typed, and distributed documents, routine correspondence, and reports.

 

signal insurance company, wayne, pa

customer service representative, 01/2000 c 04/2002

         conferred with 80-100 customers by telephone on a daily basis to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

         checked to ensure that appropriate changes were made to resolve customers' problems and referred unresolved customer grievances to designated departments for further investigation.

 

devine hair studio, city, state

receptionist

         operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

         greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.

         scheduled appointments, and maintained and updated appointment calendars.

         provided information about establishment such as location, employees experience, or services provided.

education

name of college, associate degree in human services, year
chestnut hill college, pursuing bachelors degree in human services

activities

volunteer, women walking in victory drug rehabilitation center

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