YYYYYY X. YYYYYY
Experienced Business Operations Professional
Customer Service / Train and Mentor Staff / Office Administration / High Performer / Strong Leadership Skills
Productive, Results-Oriented Business Professional eager to contribute exceptional business support, customer service and interpersonal relations skills toward optimizing operations of a progressive organization. Outstanding organizational ability, office efficiency and time management skills with a reputation for excellence and high quality production. Seeking a management opportunity with an organization that values drive, determination and strong leadership.
w Build and Maintain Valuable Relationships
w Consistent Xxxxxxreer Progression
w Dedixxxxxxtion to Customer Service Satisfaction
w Discerningly Handle Customer Issues
w Effectively Manage Multiple Projects
w Exceed Goals & Objectives
w Excellent Communixxxxxxtion Skills
w Exercise Excellent Judgment
w Fluent in Punjabi and Hindi languages
w HIPPA Regulations/Compliance
w Loyal and Dependable
w Negotiation and Vendor Relations
w Manage Multiple Projects
w Quick to Learn New Technology
w Strategic Planning
w Strong Analytixxxxxxl Skills
w Train and Mentor Others
w Attention to Detail
Emanuel Medixxxxxxl Center, Xxxxxx, XXXXXX (2008 to Present) - Patient Registration Services
w Manage high volume transactions in a fast paced hospital environment; efficiently register patients for examinations, input pertinent information into database and perform insurance verifixxxxxxtions.
w Highly proficient in the use of internal computer systems and programs; led efforts to create training guides for users and utilized superior communixxxxxxtion skills to interact with internal and external customers.
Wellness Chiropractic Center, Tracy, XXXXXX (2006 to 2007) - Office Coordinator/ Manager
w Lead administrative and customer service initiatives for a busy chiropractic practice; oversee computerized scheduling, billing, file management and insurance verifixxxxxxtions.
w Maintained accountability for financial reviews, bank deposits, billing, accounts receivable and bookkeeping.
w Scheduled patients, answered inquiries and assisted in the recruiting and training of new office staff.
Livingston Medixxxxxxl Group, Livingston, XXXXXX (2001 to 2006) - Billing /BCEDP Customer Service Coordinator
w Provided superior customer service and maintained oversight for the CHDP and disability department; effectively and efficiently managed AP/AR and account inquiries.
w Greeted patients, recorded vital signs on medixxxxxxl charts, coordinated with medixxxxxxl staff to determine patient service needs and coordinated scheduling to provide for a smooth work flow.
w Selected to lead staff meetings and facilitate training for updates and in-service programs.
Payless Shoe Source, Ceres, XXXXXX (2000 to 2001) - Customer Service Associate
w Greeted customers, processed purchase transactions and facilitated merchandising, inventory and xxxxxxsh drawer balancing activities.
w Provided training, support and mentoring for new and existing staff upon request of the manager.
Save Max , Livingston, XXXXXX (2002 to 2005) - General Manager
w Managed day to day business operations in a busy retail environment; oversaw customer service, staff development, inventory, merchandising, quality assurance and profit/loss initiatives.
w Created a customer focused environment and motivated employees to maximize performance; gained reputation as a lead by example manager with the ability to effectively resolve customer issues and drive business goals.
2007: Boston Reed College, Tracy, XXXXXX - Medixxxxxxl Assistant and Pharmacy Tech
Current: Modesto Junior College, Modesto, XXXXXX - A.S., Degree (In Progress)
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