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275 E. Minnesota Ave. #234 ¹ Xxxxxx, XXXXXX xxxxxx ¹ (xxx-xxx-xxxx  ¹


Experienced Business Operations Professional

Customer Service / Train and Mentor Staff / Office Administration / High Performer / Strong Leadership Skills


Productive, Results-Oriented Business Professional eager to contribute exceptional business support, customer service and interpersonal relations skills toward optimizing operations of a progressive organization.  Outstanding organizational ability, office efficiency and time management skills with a reputation for excellence and high quality production.  Seeking a management opportunity with an organization that values drive, determination and strong leadership.


Key Skills Summary


w  Build and Maintain Valuable Relationships

w  Consistent Xxxxxxreer Progression

w  Dedixxxxxxtion to Customer Service Satisfaction

w  Discerningly Handle Customer Issues

w  Effectively Manage Multiple Projects

w  Exceed Goals & Objectives

w  Excellent Communixxxxxxtion Skills

w  Exercise Excellent Judgment

w  Fluent in Punjabi and Hindi languages

w  HIPPA Regulations/Compliance

w  Loyal and Dependable

w  Negotiation and Vendor Relations

w  Manage Multiple Projects

w  Quick to Learn New Technology

w  Strategic Planning

w  Strong Analytixxxxxxl Skills

w  Train and Mentor Others

w  Attention to Detail


Professional History


Emanuel Medixxxxxxl Center, Xxxxxx, XXXXXX (2008 to Present) - Patient Registration Services

w  Manage high volume transactions in a fast paced hospital environment; efficiently register patients for examinations, input pertinent information into database and perform insurance verifixxxxxxtions.

w  Highly proficient in the use of internal computer systems and programs; led efforts to create training guides for users and utilized superior communixxxxxxtion skills to interact with internal and external customers.


Wellness Chiropractic Center, Tracy, XXXXXX (2006 to 2007) - Office Coordinator/ Manager

w  Lead administrative and customer service initiatives for a busy chiropractic practice; oversee computerized scheduling, billing, file management and insurance verifixxxxxxtions.

w  Maintained accountability for financial reviews, bank deposits, billing, accounts receivable and bookkeeping.

w  Scheduled patients, answered inquiries and assisted in the recruiting and training of new office staff.


Livingston Medixxxxxxl Group, Livingston, XXXXXX (2001 to 2006) - Billing /BCEDP Customer Service Coordinator

w  Provided superior customer service and maintained oversight for the CHDP and disability department; effectively and efficiently managed AP/AR and account inquiries.

w  Greeted patients, recorded vital signs on medixxxxxxl charts, coordinated with medixxxxxxl staff to determine patient service needs and coordinated scheduling to provide for a smooth work flow.

w  Selected to lead staff meetings and facilitate training for updates and in-service programs.


Payless Shoe Source, Ceres, XXXXXX (2000 to 2001) - Customer Service Associate

w  Greeted customers, processed purchase transactions and facilitated merchandising, inventory and xxxxxxsh drawer balancing activities.

w  Provided training, support and mentoring for new and existing staff upon request of the manager.


Save Max , Livingston, XXXXXX (2002 to 2005) - General Manager

w  Managed day to day business operations in a busy retail environment; oversaw customer service, staff development, inventory, merchandising, quality assurance  and profit/loss initiatives.

w  Created a customer focused environment and motivated employees to maximize performance; gained reputation as a lead by example manager with the ability to effectively resolve customer issues and drive business goals.




2007: Boston Reed College, Tracy, XXXXXX - Medixxxxxxl Assistant and Pharmacy Tech

Current: Modesto Junior College, Modesto, XXXXXX - A.S., Degree (In Progress)

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