career objective                              

results-driven account manager eager to contribute expertise in driving business development, operations, and team building toward actively collaborating with a dynamic organization in maximizing bottom-line performance

profile                                                

ø  offer seven years of progressive account management and business development experience, with expertise in the financial arena

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention while expanding sales pipeline; manage key accounts, develop niche markets, administer major contracts resulting in high-revenue transactions

ø  proactively monitor trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and lead top performing support teams

ø  superior communication, presentation, negotiation, and relationship management skills

ø  sharp technical proficiencies including ms office (word, excel, powerpoint, access, outlook), lotus notes, and loansoft

 

~ key achievements ~

• generated nearly $20k in regional cost savings with the development of financial management strategy that was adopted throughout the company; created expense tracking tools for use by all account managers
• effectively turned around underperforming new york italian ices and sold business for a profit of $95k c more than 400% return on initial investment in a 33-month period
• as owner of new york italian ices, cultivated long-standing community relationships and actively participated in local events to increase business exposure and increase profits by 65% by second year of operation

professional experience                

pharma logistics, new york, ny                                                                                                2008 c present

account manager                                                                                                        

• provide knowledgeable, attentive customer service to more than 50 major client accounts throughout the northeast
• advise and train professional staff at hospitals, pharmacies, and military and va clinics in disposing of and returning expired medications, as well as utilizing the pharma logistics website to monitor their account status
• directly oversee two team members working on-site at the company s largest account, new york presbyterian hospitals; additionally assist with training new staff                                                                   

 

mack barclay / lecg, san diego, ca                                                                                        2006 c 2008

associate (1/08 c 4/08)

research analyst (3/06 c 1/08)                                                                                                 

• successfully performed a range of financial analysis support functions and developed economic models for use in legal cases; trained other analysts
• researched and analyzed interest rates, industry growth, inflation, and existing private and public data to independently determine damage quantifications    
• worked closely with economic experts in authoring reports and preparing to deliver expert testimony

 

 

continued                     

yyyyyy x. yyyyyy                                                                                                                                                                                   page 2

                                                                                               

new york italian ices, inc., san diego, ca                                                                                  2003 c 2006

owner / operator                     

• expertly grew business and oversaw all aspects of operations; negotiated favorable contracts, drove human resources activity, oversaw store maintenance, and managed financial administration
• developed and implemented highly effective business development strategies to increase market share; designed eye-catching marketing collateral, planned promotional events, and fostered a friendly atmosphere resulting in a loyal customer base
• managed vendor and wholesale account relations, tracked inventory and controlled purchasing, oversaw invoicing, and maintained general ledger
• recruited, trained, and led high-performance team to consistently achieve and surpass goals
  
  

rbc mortgage company, melville, ny                                                                                       2002 c 2003

registration specialist

• proficiently registered, reviewed, and evaluated a large volume of new mortgage loan applications; provided excellent internal and external customer service
• determined appropriate fees to be disclosed in compliance with real estate settlement procedures act (respa) guidelines, ensured interest rate lock requests met product and pricing policies, and processed loan registration in line with banking regulations

education                                           

adelphi university, garden city, ny                                                                                           2003

master of arts in exercise science and sport management                 

 

university at buffalo, buffalo, ny                                                                                              2002

bachelor of science in business administration, finance concentration                    

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging new career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive business development experience, with a solid record of acquiring new customer accounts, boosting sales, and increasing profit margins.  i excel at building relationships with a diverse client base, and am adept at growing revenues through providing exceptional customer service.  my dynamic business management skills have consistently proven instrumental in my success, and i have a solid record of identifying and realizing opportunities to control costs.   to complement this background, i hold a bachelor s degree in business administration with a concentration in finance as well as a master s degree. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

yyyyyy x. yyyyyy