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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



performance-driven professional specializing in high-volume litigation support, office management, claims adjustment, contract administration, regulatory compliance, and client relations eager to offer 12+ years of proven leadership experience toward maximizing a progressive employer s productivity and profitability.



profile of qualifications


         top performer who successfully handles confidential administrative responsibilities in compliance with industry guidelines.

         integral leader who creates strong relationships with current / prospective clientele to maintain high-quality business services.

         ambitious self-starter who plans, prioritizes, and manages multiple professional tasks within deadline-driven environments.

         excellent communicator who seamlessly interfaces with all business professionals and clientele through to executive level.

           employee of the month recipient who demonstrates proficiency with lexisnexis, erisa, and collateral source language.



key areas of expertise


paralegal services                            office management                             contract negotiations                    correspondence drafting

claims adjustments                      team building / training                   regulatory compliance                   business communications

contract administration              client / business relations                litigation representation               data / records management



career highlights


         spearheaded average weekly settlements of 7+ cases among 100+ continually assigned active cases, including overseeing average quarterly settlements of $300,000+ and average case range of value between $3,500 and $10,000.

         reduced expenses with providers which afforded clients a higher net settlement to comply with company s 8-point guarantee.

         improved productivity, individual accountability, and team morale by training and mentoring top-performing legal personnel.

         recognized for job performance excellence with bonus for distinguished service within 1st 3 months of employment.

         successfully passed all audits at a 95% rate, and received noteworthy bonus for superior job abilities within 30 days of hire.

         achieved recognition by siu teams for thoroughness and precision of documentation.



professional synopsis


adjuster / paralegal

carter mario injury lawyers, hartford, ct                                                                                                                    2008 c 2010


         utilized broad scope of legal services talents toward accurately reviewing case files, determining value, and negotiating settlements with adjusters, including coordinating efforts with 9 attorneys and administrative staff across 5 high-volume offices.

         expertly reviewed newly assigned cases (i.e. medical records / bills, applicable contracts / policies) to effectively determine available coverage to negotiate and settle cases with adjusters within range of value approved by both client and attorney.

         prepared position statements for trials, mediations, and arbitration packages, and attended and settled cases on attorney s behalf.


senior liability adjuster

nationwide insurance company, rocky hill, ct                                                                                                           2006 c 2008


         applied dynamic industry knowledge toward determining insurance coverage and liability by investigating 100% of 150+ bodily injury claims using private surveillance firms and special investigation unit (siu) teams to mitigate damages or support denials.

         settled all mediation and arbitration files with or without counsel, and assisted defense counsel in the referral of any suit files.

         negotiated fair and cost-effective settlements with attorneys and / or claimants after thorough review and evaluation of demand packages which included medicals and medicals sent for review.



yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



~ resume page two ~



professional synopsis (continued)


liability adjuster

travelers / premier insurance company, middleboro / worcester, ma                                                            2004 c 2008


         drove operations efficiency by successfully handling 220+ massachusetts, rhode island, and connecticut commercial liability, homeowners, and automotive claims, including determining insurance coverage and liability and investigating claims.

         contributed strong communication skills toward meeting with claimants, attorneys, and witnesses to resolve critical challenges.

         interfaced among siu teams to investigate and determine facts surrounding claims to mitigate and / or deny damages.


client account services manager / office manager

moors & cabot, inc., brockton, ma                                                                                                                                     2000 c 2002


         strategically steered client account services for a full-service brokerage firm by opening, managing, and maintaining all accounts, actively liaising among clientele to provide account information, and promptly resolving key questions and concerns.

         processed new incoming accounts for multiple products in compliance with sec standards, and filed monthly reports.

         directed branch office operations and optimized use of resources by planning and prioritizing appointments, contacting transfer agents, making follow-up calls, and performing general office duties to ensure seamless business processes at all times.


paralegal / office manager

slutsky & slutsky, brockton, ma                                                                                                                                          1998 c 2000


         led targeted decision-making for a small full-service law firm with 3-attorneys and 1 bar advocate-appointed attorney, including meeting with clients and preparing pleadings in compliance with probate, estate, civil, and criminal proceedings.

         recruited, trained, and managed solutions-focused administrative staff while initiating new, effective policies and procedures.


~ additional office management & legal secretary / paralegal roles held prior to 1998 ~





bachelor of arts & sciences

university of hartford


associates in paralegal studies

newbury college


associates in education

bristol community college



professional credentials


licensed liability adjuster

state of connecticut


notary public

state of connecticut



technical summary


microsoft office suite • needles software • corel wordperfect • lexisnexis • internet applications


yyyyyy x. yyyyyy

(xxx-xxx-xxxx •








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am excited to build a rewarding career with your company, and am confident that my professional skills and credentials can help to achieve your key objectives.  i can offer 12+ years of solid experience in litigation support, office management, claims adjustment, and contract administration, and am well-versed in all facets of team building, training / development, process improvement, regulatory compliance, and client / business relations.


to complement my background, please note that i hold a bachelor of arts and sciences from the university of hartford and an associates in paralegal studies from newbury college.  i am also a licensed liability adjuster and notary public for the state of connecticut.


most recently, as an adjuster / paralegal for carter mario injury lawyers, i utilized my broad scope of legal services and administrative support talents toward reviewing case files, determining value, and negotiating settlements with adjusters, including coordinating efforts with 9 attorneys and administrative staff across 5 high-volume offices.  within this position, i spearheaded average weekly settlements of 7+ cases among 100+ continually assigned active cases, along with overseeing average quarterly settlements of $300,000+ and average case range of value between $3,500 and $10,000.  previous experience also includes roles as client account services manager and office manager for multiple high-profile massachusetts-based firms.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and business accomplishments.


you will find me to be a results-focused professional who can contribute a track record of organizing complex administrative projects, defining priorities, and meeting goals.  in addition, i can mentor and manage teams within high-pressure environments while streamlining business processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.


i look forward to hearing from you, and thank you in advance for your consideration.






kymberly-anne duarte


yyyyyy x. yyyyyy

(xxx-xxx-xxxx •












contact name

company name


city/state/zip code


dear _______________________________:


i would like to thank you for providing me with the opportunity to interview for the title of position applying for position currently available within your company.  having gained a deeper insight into the job requirements, i am confident that you will find me to be an incredible asset toward achieving your goals.


as previously discussed, i am a performance-driven, results-focused professional who offers solid litigation support, office management, claims adjustment, and contract administration experience, as well as expertise with team building / training, regulatory compliance, and client / business relations.  i have also gained substantial knowledge from bachelor of arts and sciences and associates in paralegal studies degrees, along with licensed liability adjuster and notary public credentials.


throughout my career, i have excelled in progressive paralegal, office management, client account services management, and claims adjuster roles whereas i was regularly recognized for high-volume productivity and superior job performance.  thus, i have proven my ability to work within fast-paced, deadline-oriented professional environments while strategically planning and prioritizing workflow to maximize efficiency and quality.   for these reasons, i am confident that i can achieve success in a rewarding [ insert job title ] role within your company.


should you have any additional questions, please feel free to contact me at your earliest convenience.  i would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.






kymberly-anne duarte

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