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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.




  • offer over 12 years of solid and progressive experience in claims processing, claims billing, payment posting, and customer service.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • recognized as hard working, ambitious and dedicated individual with a proven commitment to work quality.


professional experience


claims examiner blue cross and blue shield of minnesota                                           2005-present

  • consistently ensured delivery of quality customer service vital to sustaining and growing customer and provider accounts.
  • oversaw the manual pricing and processing of prepaid medical assistance and minnesota care claims, ensuring timely and efficient processing operations.
  • the processing of blue cross and blue shield of minnesota medicare supplement and out-of-state claims.


claims examiner first plan of minnesota                                                                          2000-2005

  • facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
  • quickly and accurately processed blue cross and blue shield of minnesota commercial claims, first plan of minnesota mental health/vision claims and prepaid medical assistance and minnesota care claims.


payment posting representative the duluth clinic                                                               1998-2000

  • sharp business acumen and experienced in managing broad scope of operations, from manually posting insurance payments and entering data of guarantor payments to balancing and manually posting blue cross and blue shield of wisconsin electronic tape remittances.


professional education


coursework toward a pharmacy technician certificate lake superior college                            1998


nursing assistant certificate northwest technical college                                                        1994


coursework in psychology and social work bemidji state university                                        1993

associates of arts degree vermilion community college                                                             1988



yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in claims processing, claims billing, payment posting, and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, problem solving, and


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.







yyyyyy x. yyyyyy




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