Dynamic leader with over 10 years of demonstrated success as an executive support professional.  An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards.  Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.   

Executive Support   Problem Solving   Staff  Training

Technology Proficient   Statistical Analysis   Data Gathering

• Communication Expertise   Grant Writing Experience   Client Relations & Support

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including specialized knowledge of communication and facilitation methods, data collection and dissemination, client service and customer support, as well as planning and execution methodologies within specified parameters.    

Ø  Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite, Outlook, QuickBooks Pro 2000, Publisher, as well as various Medical Software Applications.   

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management.

Ø  Embraces corporate culture and actively promotes and leads company initiatives.

Ø  Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Resolves issues quickly through careful data analysis including technical and functional information.

Ø  Establishes professional and trusting relationships with clients, staff, and management.

Ø   Ensures relevant client documents are processed expeditiously to ensure excellent customer service is provided.

Ø  Performs administrative tasks with efficiency and great focus.

Ø  Frequently acts as a liaison between customers and various organization departments to ensure smooth communication process.

 

 

 

Support Specialist, Integra International                                                                                    2008-2009

 

  Primary responsibilities included reviewing, inputting and verifying customer orders received from signed quotes for multiple departments.  Specific functions included;

  Performed inventory analysis to accurately estimate fabrication lead time for orders;

  Created fabric material requests for orders entered to be printed and shipped to vendors for production;

  Created and verified pricing and placed Purchase Orders to vendors for fabrication and labor services for the finished product;

  Performed order management functions related to tracking, scheduling and order releasing functions;

  Performed invoicing functions related to allocation of materials, freight and labor to accurately reflect profit margins for each order processed by department.

 

 

Converting Specialist, Integra International                                                                               2006-2009

 

  Primary responsibilities included maintaining highly-confidential and time-sensitive client information and records.  Specific functions included;

  Reviewing, inputting and scheduling of all customer orders received converting them into production job orders;

  Confirming orders back to customers in an expeditious manner;

  Confirmed availability of inventory of orders and notified purchasing department of procurement needs;

  Reviewed and analyzed reports to help maintain accuracy of print schedule information for VP of Operations;

  Tracked scheduled orders weekly to ensure accuracy;

  Ensure backorders are filled per inventory requirements;

  Invoicing of daily orders to ensure payment is received in timely manner;

  Worked closely with Sales Department in order to provide customers with samples for approval;

  Provided support to Sales Department regarding availability of inventory turn around time for customer inquiries and tracking information of shipped orders.

 

Administrative Assistant, Integra International                                                                          2006-2006

 

  Primary responsibilities included comprehensive oversight of various administrative and support functions.  Specific functions included;

  Maintained 6 line switchboard and directed calls to appropriate departments per client needs;

  Development and execution of customer service programs to increase loyalty and retention;

  Creation of various reports and memorandums as needed for executive management as well as direct assistance with projects;

  Maintained and managed office supply list and prepared orders for new supplies as needed;

  Maintained customer database in terms of additions, deletions and updates.

 

Office Manager, Knapheide Truck Equipment Mid-South                                                           2005-2006

 

  Primary responsibilities included comprehensive coordination of all administrative areas office. Specific functions included;

  Performed Office Manager duties as well as supervised 12 employees;

  Responsible for daily updates to vehicle management system;

  Processed all Sales orders to generate work requisitions;

  Processed paperwork along various stages of production and updated system daily to track production stages of each vehicle. 

 

Administrative Assistant, Galllia County Community Improvement Corporation                       2003-2004

 

  Primary responsibilities included comprehensive management and oversight various administrative functions.  Specific functions included; 

  Performed administrative assistant duties for Program Director;

  Assisted customers and developed retention strategies for all clients;

  Performed banking and postal duties as needed;

  Coordinated allocation of bills by assigning account codes for accountant office to issue checks for payment;

  Coordinated and attended various monthly board and committee meetings for purposes of data collection;

  Developed and maintained databases for membership, yearly festival activities, yearly holiday activities, etc.

 

Earlier Experience

 

- Closing Documents Data Entry, MIT Lending

 

- Administrative Assistant, Alstom Power

 

- Human Resources Manager, Safety Services Consulting, Inc

 

- Administrative Coordinator / Grant Support Assistant, Oregon Health & Science University

 

- Administrative Assistant, AVX Corporation

 

 

n Diploma, Huron High School

n Coursework, EHOVE Career Center