Proven leader over four years experience managing up to 89 employees from diverse backgrounds in fast-paced and high-volume environments. Maintain a consistent track record for meeting timelines, quality standards and work expectations. Areas of expertise include:

 

Customer Service ▪ Staff Supervision ▪ Time & Resource Optimization ▪ Subcontractor Management  Inventory Management ▪ Facilities Inspection ▪ Quality Control Standards ▪ Problem Resolution

 

 

KBR                                                                                                                               2006 C Present

Laundry Foreman Lead, Tallil, IQ, 2010 C Present

  Effectively oversee 9 expatriates and 80 Local Nationals to ensure smooth daily operations of laundered support C sorting, washing, drying, inventory and distribution of clothing and linen supplies

  Met timelines, work expectations and goals by managing and organizing workload according to priority while staying focused under pressure

  Complete administrative tasks, including maintaining attendance roster and timesheets for Foreign Nationals, listings of Leave requests for Expats; perform data and file archiving

Laundry Foreman, Basra, IQ, 2007 C 2010

  Successfully supervised expatriates in the daily operations of laundered support and ensured quality processes were met while managing volumes of over 500 bags of laundry per month

  Upheld open communication while promptly resolving conflict situations

Laundry Foreman, Al Taquddum, 2007

  Efficiently managed 60 subcontract employees processing over 1,800 bags of laundry per day and upheld all quality processes

Laundry Attendant, Tallil, IQ, 2007                                   

  Supervised 50 subcontract employees processing over 900 bags of laundry per day Reduced downtime and repair costs by conducting preventative maintenance inspections on laundry equipment valued over $150,000

  Accurately maintained accountability files, records and daily production reports

Laundry Attendant, Scania, 2006 C 2007

  Supervised 12 subcontract employees in laundered support

 

MACY S EAST, Wayne, NJ                                                                                                  2005 C 2006

Customer Service Specialist

  Increased customer loyalty by providing exceptional service and needs assessment

  Ensured customer satisfaction by professionally and efficiently resolving problems in a timely manner

 

US ARMY, Ft. Bragg, NC                                                                                                     2002 C 2005

Laundry Bath and Textile Specialist (92S)

  Oversaw logistical support to military personnel regarding showers, laundry facilities and supplies

  Effectively monitored and ordered inventory to maintain optimal stock levels of laundry and bath supplies

  Managed the organization and transportation of bulk and individual equipment for each company being deployed

  Served in Iraq for one year

 

SEARS, Wayne, NJ 2001 C 2002

Sales Associate

  Provided exceptional customer service while assisting clients with their prospective purchases in-person and over-the-phone; completed daily inventory of merchandise